Worried: After 4th Feb, buyer pays after delivery on private sales.

[cornfe27]

I'm concerned that there will be an increase in buyers falsely claiming that an item has not arrived or that buyers will forget to mark items they have ordered from private sellers as being received and private sellers will lose the items they have sold, without receiving the payment due on their items.

I am going to have to add tracking to all my items, making the cost higher for buyers. 

I don't think this is an improvement for private sellers on Ebay.

Those worries me. I don't see any info yet from Ebay on how private sellers are protected under the new changes to take place from 4th Feb. 2025.

[tressygirl]

Tracking has always been the only way when showing delivery, which will win a case for item no received for the seller,  that aspect hasn't changed.

You will get paid, but if you do not have tracking to show delivery after 4th Feb, eBay will hold that payout for 14 days.

If you do have tracking showing delivery,  eBay release that payout,  after 2 days.

@cornfe27 

[papso22]

There is absolutely no reason  why these changes will lead to an increase in buyer claims.

[cornfe27]

Hi. Thanks for responding. I figured this will be the case.

As a private seller, I did like that there was the option to charge buyers less for postage on cheaper items by choosing the lowest rate. I figured that fewer buyers would claim not to have received an item if they had already made a payment,  my logic being that most people couldn't be bothered to make a fraudulent claim that an item hasn't arrived once they had paid for it. 

It is what it is. It pushes the cost up for buyers and makes the sale of cheaper items trickier for private sellers. 

Thanks for the extra info.

[buffster1963]

I think you have misunderstood. The buyer has to pay before an item is sent, the same as always. The only difference is that Ebay will hold the payment to the seller until the item has been delivered. 

[jckl1957]

As advised, buyers will have to pay before you send the item.  There are no plans to allow buyers to pay after they have received their purchase.

Buyers can't mark item as received.  They have never been able to do this.  Payment to you will rely on tracking showing delivery.

There is no reason why this will result in buyers claiming items have not been delivered.  Previously, if a buyer made a claim, your funds were put on hold and you had to refund them if the claim was valid.  I send most items with a Large Letter stamp and no tracking.  In 2024, I had one item not received claim.  I don't plan to send items tracked after February.  I accept I will have a 14 day wait for payment from Ebay but really don't anticipate a flood of claims.

Ebay have not stated that this is an improvement for private sellers.  That was never their motivation for these changes.

[asleepingdragon]

Private sellers really hate their buyers don't they?  I never realised that they assume I'm out to defraud them.  I thought I was just buying something I wanted online at a price I'm happy paying.  Been a real eye opener on here recently.  Apparently all buyers are cheapskate fraudsters in the eyes of private sellers.  Very sad to learn this really.

[doumind_7]

No it wasn't their motivation. Its to screw more money out of both private sellers and buyers. They already have Money Back Guarantee. See my post "eBay Is Conning Us". 50 replies in two days.

[papso22]

The number of replies to a post are not an indicator of the number of people who agree with you.

[doumind_7]

No. But you've got 7 I've had 50+ which,suggests not many people agree with you!

[papso22]

---

@doumind_7 wrote:
No. But you've got 7 I've had 50+ which,suggests not many people agree with you!

---

I've got 7 what?

[mysignedstuff]

No, they don't hate their buyers. They hate eBay and wish their was some serious competition out there so they could sell somewhere else.

[doumind_7]

Precisley. Unfortunately bar Discogs which has it's own particular problems, the most widely used vinyl on line platform is e-bay. I estimate a 25% drop in sales as a minimum.

It would be nice if e-bay actually responded to these concerns!

[parsley2003]

There is just look for it

[doumind_7]

Where exactly? They never answer my emails to them.

[bittyboy101]

Totally agree 100% with the OP.

This is the reason why I have now totally given up on ever selling anything on eBay ever again after 18 great years of positive transactions and lots of happy buyers...

It seems this new change protects buyers even more and completely shafts private sellers leaving them even more vulnerable and UNPROTECTED to malicious buyer scams... especially if the buyer has friends/family/connections working for the postal service... all it takes is a postie not to scan something on delivery and a buyer to open an Item Not Received case in eBay and that poor seller is finished...

Well I can tell you under these new LUDICROUS changes of payment holds and FORCED managed delivery rules I will not be selling another thing on eBay from now on...  

eBay was good whilst it lasted but now it's become TERRIBLE.

[doumind_7]

Check out my thread "eBay Is Conning Us". Over 100 replies.

[game_raid]

---

@bittyboy101 wrote:

It seems this new change protects buyers even more and completely shafts private sellers leaving them even more vulnerable and UNPROTECTED to malicious buyer scams... especially if the buyer has friends/family/connections working for the postal service... all it takes is a postie not to scan something on delivery and a buyer to open an Item Not Received case in eBay and that poor seller is finished...

What absolute nonsense that is, what is changing from now to the new policy, the rules are simply, IF the item isn't scanned on delivery the seller will get a refund, whether the courier pays this or eBay if the seller is using simple delivery.

So what you're saying someone is willing risk their job to steal parcels at Royal Mail and they are also colluding with family and friends to pull this scam off? Thats is some claim which I guess you have the evidence to back this up?

Every single time we have had an item not scanned we have been paid through the cover that Royal Mail has set.

[bittyboy101]

Thanks mate 😉

[bittyboy101]

---

@game_raid wrote:

---

@bittyboy101 wrote:

It seems this new change protects buyers even more and completely shafts private sellers leaving them even more vulnerable and UNPROTECTED to malicious buyer scams... especially if the buyer has friends/family/connections working for the postal service... all it takes is a postie not to scan something on delivery and a buyer to open an Item Not Received case in eBay and that poor seller is finished...

What absolute nonsense that is, what is changing from now to the new policy, the rules are simply, IF the item isn't scanned on delivery the seller will get a refund, whether the courier pays this or eBay if the seller is using simple delivery.

So what you're saying someone is willing risk their job to steal parcels at Royal Mail and they are also colluding with family and friends to pull this scam off? Thats is some claim which I guess you have the evidence to back this up?

Every single time we have had an item not scanned we have been paid through the cover that Royal Mail has set.

---

---

Cover with only Royal Mail 48 Tracked ?... = 100% GUARANTEED LOSS !

Only Royal Mail Special Delivery gives the sender any real cover when it comes to the crunch !