What do i do

[christ-5637]

hi I sold a ring on eBay mens ring 22ct actual price was 450 asked for something better and I done it 400 he accepted 415 final price in the meanwhile he asked me about the weight that wasn’t in the advertising the ring so I said it’s 7 g that’s what I remembered the jeweller said to me. he got the item in a day and he waited the ring and it was 5 g now he’s asking me for a partial refund Threatening me that I’m scanning him and he will take it to the court what do I do? Please advise me new seller 

[**peaseblossom**]

You could negotiate a partial refund.   If you decide to do that refund via ebay.     If you don't want to do that tell him to return it for a full refund.   He should open a return case on ebay and you accept it at your end.   Do not refund until you get it back.

[ile136yz]

I'd go for Return via eBay & any further communication to be through eBay.

[the-nutwood-collection]

I agree with @ile136yz .  Tell him to raise a return and only communicate via the case.  He's just trying it on - I expect that's why he asked for the weight.  You don't know whether it really weighs 5g or whether he's just picked a random number below seven.  Even if he has weighed it as seven, does he have properly calibrated scales that give an accurate reading for low weights?  I doubt it.

When you get it back, ask your jeweller to weigh it - then you'll know in the future.  The probability is that he won't send it back.

[vintage-emporium-jedburgh]

Big difference in value 2grams of 22ct is worth £150 in bullion value ,ask for a return then get a proper weight

And auction it

[christ-5637]

He refuses to do a full refund because he wants the ring but I contacted
eBay and they said to me on messenger do a partial refund because he was
very rude to me and threatening with court and to escalate further he was
very rude to me and constantly for an hour and a half sending different
messages Trying to convince me to do a partial refund to him . I said to
him, we must do a full refund and he said no he doesn’t want a full refund.
But eBay said to me that all my Information were correct on the advert of
the ring so without having any problems, I can block him unless he opens a
case for a full refund and return of the item

[gjalp]

Do not do a partial refund. Tell him again to return it and once returned, you will refund. Do not respond to rude messages other than say ‘As you are not happy, please return for a full refund’. Rinse and repeat. To return, he will need to open a return through ebay, you will probably have to issue a label for this return which will cost you but better this than having to deal with him.

[ed_58611]

If he completed the purchase and the payment had cleared BEFORE he asked about the item description/specifics i.e. the weight, then you are NOT obliged to refund, either through eBay or court action.

Just block him and be done, not forgetting to report him as an abusive buyer.

[dancewithadingo]

Good Morning C

Send one more message repeating that he must raise an official case through eBay and that you will only consider and issue a full refund,including the return postage.  You do not do partial refunds,nor will you respond to further messages.

When and if you get it back, assuming that it is the same ring give him the full refund. My advice is to then sell it through an auction house. There will be a number in your area.  The last thing you want is a repeat of this situation.  Do not sell any more high value items through eBay until you have a lot more experience.

Good luck,you may need it.

[dancewithadingo]

Good Morning Again C

I have had another look at your listing and really what you should have done is to make it a lot clearer that this was  Indian Gold, albeit hall marked. This leads me on to my second point I would have taken a photograph of the hallmark and put it onto the listing. 

You really need to give and show as much detail as possible, your title and description was brief/sparse to say the least.  Additionally I get the impression that you aren't too sure about the weight, you ought to have had complete certainty over that. It is a very important feature when selling precious metals particularly  gold.

These are observations they don't alter the advice that I offered in my previous response.

[bizzy-lizzy99]

Politely message him that you don't do partial refunds and to go through eBay's returns process and you will refund on return of the ring.  At the moment you only have his word that the ring is underweight. Even showing a pic on scales can be manipulated by adjusting the tare weight to minus 2.

[pauuk.35za36]

Gold is at an all time high now even at 5g you are probably looking at least £300 in scrap value. If you do get it back, it might be easier to sell to it to a reputable gold buyer as there are lots of ppl on here looking to scam ppl selling gold.