Very silly policy

[annemann-2009]

Mmmm...sold something, shipped my usual 48hr RM and tracked.

Received positive feedback from buyer this morning. But tracking is still showing as "ready for delivery" for Saturday.

So obviously the postie didn't scan it when they delivered it.

However, cos of that tracking eBay aren't marking the funds as available within 2 days. Despite the clear evidence that it's been delivered (cos of the positive feedback)

So now I'm in no mans land. The person I spoke to even said the seller could mark it as not delivered despite them leaving me positive feedback saying fast delivery.

Taken screenshots etc. just very illogical.

And before anyone says it, technically it could be a set up between me and that person, but the flaw would be how could you then influence the postman not to scan the item. So, it's not even from a security/fraud angle...

So there's proof of delivery and general happiness from the buyer. But eBay policy is very illogical in my opinion. It was just an error on the postie's side. Can't make them go back and rescan it.

[akemp1]

You've got thousands of 100% feedback so they should just be trusting you and focusing their efforts on the real fraudsters who buy and sell with malicious intent and are frequently involved in dispute cases.

Ebay don't seem to have a clue about what's important around here or how to manage such risks.

They don't even seem to understand things enough to be embarrassed about their stupid policies.

[annemann-2009]

Cheers... Speaking with an eBay fella on the phone, he didn't seem to get the logic 🤷‍♂️

Buyer left feedback

Therefore it's been delivered

Error is down to scan failure for whatever reason

Buyer feedback is the proof it's been delivered

Weird eh... 🤷‍♂️

[oldbargainbits]

I had exactly the same issue and had to wait the full 2 weeks (in spite of calling Ebay CS). Item delivered, no confirmation . Buyer happy and left feedback but no delivery proof , so no payment. Caught between Ebay policy and RM incompetence.

[akemp1]

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@oldbargainbits wrote:

I had exactly the same issue and had to wait the full 2 weeks (in spite of calling Ebay CS). Item delivered, no confirmation . Buyer happy and left feedback but no delivery proof , so no payment. Caught between Ebay policy and RM incompetence.

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I really can't be bothered tracking when ebay release the money it's not worth the brainpower or worrying about if an item gets scanned or not or when after feedback it gets released etc - life is too short to care so I just presume the worst case 14 days and anything earlier is a bonus.

I guess if it was a high value item then I might be more interested but then of course I wouldn't be selling it on ebay due to the risk of getting scammed by a buyer.

It's crazy that ebay spend so much money advertising to attract new sellers while they are concurrently unnecessarily irritating them to leave as fast with their 'dumb dumb' policies. They urgently need better decision makers.

[edwardian-dreams]

Unfortunately because you sent your own way you’ll have to wait 14 days (from what point I’m not sure)

with SD you would have got paid 8 days from order date in case of no delivery confirmation (biased)

but yes it’s stupid that feedback doesn’t make up for forgetful posties but awww they let it for a tenner sale or less

[annemann-2009]

Which is even more bizarre! There's zero difference between printing out a RM label and getting an RM employee bringing you the label imo. Don't have a printer so I can't do it. Besides, the label is coming from the same company etc. very odd. 

[annemann-2009]

More convoluted nonsense...

Buyer left positive feedback. 

Spoke with eBay today.

Was told to ask them confirm via a message too and they'd release the funds.

Did that. The buyer replied all good.

Calles eBay again.

40 mins on the phone with someone.

No. It's not policy. Will have to wait past the 10th for release.

All because the postie didn't scan it properly or had a system failure. 

There is no logical outcome where it could be a scam. As it would mean I would someone influence the postie to NOT scan something that is part of their job. 

How ridiculous and illogical. 

[roger_roger_over_and_nowt]

Buyers leaving feedback is not considered as proof of delivery.Ebays stance has always been that feedback may have been left by mistake,for another item etc.

What Ebay could easily do is is add an extra box for buyer to tick :- "please confirm item number blah blah blah has arrived".

[akemp1]

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@roger_roger_over_and_nowt wrote:

What Ebay could easily do is is add an extra box for buyer to tick :- "please confirm item number blah blah blah has arrived".

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Or they could just trust long term ebay sellers like us with thousands of feedback over many years.

Then redirect their efforts into dealing with the real scam buyers/sellers.

[annemann-2009]

If that's true, then that's just more ridiculously bad logic from eBay.

Especially as the implications of that is that all feedback could be false or a mistake for good and bad. 🤷‍♂️😊

As the feedback specified fast delivery and they also confirmed delivery via a message, that should be enough.

Rather than eBay thinking that a courier would somehow go back and ask to scan the parcel a week after they delivered it. 😱👍 Zero logic to their rules.