Upcoming ‘Buyer Protection Fees’

[lady4838]

I’m a member for 14 years - I have today complained fiercely to EBay with regards to 4% + 75p charge on each item purchased as we all know this is a Back Door way of recovering the Seller Fees which were scrapped recently - Buyers already have adequate protection - as to payment 2 days after delivery - we’re at the mercy of Royal Mail to scan all  items when collected (not guaranteed) 😡

 Fellow  members I urge you to let your disproval known - SHAME ON YOU Ebay😡😡

[twin--turbo]

Can anyone find any info on the costs of "Simple Delivery" ... Is this also going to cost the buyer more , I have never used e-bay delivery except for small 2nd class untracked potables.  Ebay was always more expensive for EVRI.

And if the postage fee is not provided to me for packing then again I have to take my Packing costs into account on my listing and inflate the price for that.

If however, once the item has been scanned in by the courrier, I never have to worry about it being lost or damaged, then fine. But who's providing customer support for delivery?

[tressygirl]

Don't know if it answers all your questions,  but this is the link to the eBay help page explaining Simple Delivery.

https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...

@twin--turbo 

[johnwash1]

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@tressygirl wrote:

Don't know if it answers all your questions,  but this is the link to the eBay help page explaining Simple Delivery.

https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...

@twin--turbo 

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So, how do I get my items collected from my porch, as happens now with RM Click and Collect?

Answer:

Can I arrange for my item to be collected?

Collection is not currently available for Simple Delivery. If you would like your item collected, you should opt out of Simple Delivery when creating your listing.

Which is clear enough, but how does that square with Simple Delivery being mandatory for new listings next month?

[reb282000]

As a buyer I have also complained to eBay, why should I pay more for buyer protection we already have.  Like many others I knew this was coming the moment they announced fee free selling for private sellers.  

In eBay’s response they kindly pointed out buyers protection for items bought from business sellers is already included in the price,  so I went back to them and explained that I mostly buy from private sellers, if I want cheap Chinese rubbish I can buy it directly from Temu.  

My only hope is that this backfires on them and they have to backtrack, the responses here give me hope that a lot of people will vote with their feet and go elsewhere. I’ll be watching what happens after 4th Feb with interest.

[troopster2525-per]

See this is the issue....they state only buying from a business has the buyer protection which is utter lies. because every buyer gets covered under the ebay 30 day money back guarantee lol which is literally buyer protection and which was free to all buyers and private sellers. they are just liars and think people are stupid

[troopster2525-per]

its not mandatory apparently new listings will have the open..i presume where you put the delivery prices etc to opt out of the simple delivery but you need to do it each time you list something new and not to forget to untick it each time

[myriad*seller]

The CEO has said it will be mandatory by end of Q1 eg March 

You can opt out until then

[myriad*seller]

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@troopster2525-per wrote:

See this is the issue....they state only buying from a business has the buyer protection which is utter lies. because every buyer gets covered under the ebay 30 day money back guarantee lol which is literally buyer protection and which was free to all buyers and private sellers. they are just liars and think people are stupid

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The old-style buyer protection is changing

Yes, they have it now, but it will be removed in a few months, leaving only the NEW buyer protection for people buying from Private sellers.

It will remain unchanged for purchases from business sellers 

[johnwash1]

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@troopster2525-per wrote:

See this is the issue....they state only buying from a business has the buyer protection which is utter lies. because every buyer gets covered under the ebay 30 day money back guarantee lol which is literally buyer protection and which was free to all buyers and private sellers. they are just liars and think people are stupid

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Nobody sane will be fooled by this NewSpeak.  It's just the usual guff that any large business deploys these days.  They just weren't creative enough to come up with another way of spinning it.

Let's accept that any site has to get fees somehow, to pay for all those expensive servers and cheap useless CS in 3rd world, and move on to figuring out how Simple Delivery will become simple enough to collect from home, which many of us need and works really well with RM.

[troopster2525-per]

Actually ebay literally do not care if a business is using a private account...i had a talk with someone who works in one of their head offices 2 year i think ago, was during the pandemic anyway. And they do not care about that, this is why they do not police themselves on what people are selling and the quantities of each thing they sell. they have all that info already but they have no interest in forcing business`s to use a business account.

plus it actually makes zero difference now to the tax and government since all sales over a set amount are reported and they have peoples national insurance number 

[myriad*seller]

It's a public board, it's open to everyone

I can discuss what I like thanks

[troopster2525-per]

yes i know it is changing but ebay are making out buyers right now and in the past have had ZERO protections  lol "bleep"

[buffster1963]

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@troopster2525-per wrote:

yes i know it is changing but ebay are making out buyers right now and in the past have had ZERO protections lol "bleep"

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Buyers had protection but it was the seller who needed to refund them if lost or damaged in the post. Now with the buyer fee and managed delivery ebay will refund them instead. 

[myriad*seller]

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@akemp1 wrote:

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@myriad*seller wrote:

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Sellers have no rights, it is a private American business. If they don't like it they can close their accounts. 

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To be fair ebay is a publicly owned business (on the nasdaq, owned by our pension schemes, etc)  and ebay does have some short term obligations to sellers under the t&cs but you are right there are no long term obligations as the t&cs can be varied with notice.

I think the problem people are coming to terms with is that it suits ebay to present itself as a community, with forums such as this, part of everyday life, somewhere you build a reputation via feedback, completely normal default way of selling stuff, etc then acts like this without any public consultation in ways that are too overbearing to go under the radar.

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Businesses always pretend to care about customers to increase sales 

A business is an entity and cannot actually have emotions or care about anything

Businesses exist to make money, the fact they try to increase sales with psychology of making you feel included or valued does not change this. 

[troopster2525-per]

nothing we can do either way and its not something they will back track on. all i have done is remove few listings i had up and i had intended to get rid of my coaster and badge collections which there are loads that i collected past 5 or so years, but financially there is no point as the added fees put the price up to what its not worth and then paying over £1 extra for postage so i get the money under the 2 weeks it takes for untracked.

what makes me laugh is i read apparently the buyer gets to choose tracked or untracked delivery...if this is true ebay are then forcing sellers to wait 2 weeks surely 

[hollyh321]

I don’t have a working printer. I use the RM Collect service and the postie brings the labels. Does anyone KNOW if this will no longer be an option under simple payments? 

[troopster2525-per]

see if it was just this it would...still be poop but my main issue really...well mostly is having to charge buyers over £1.20 extra for tracked postage so i will get my money under the ridiculous 2 weeks for untracked

some one just mentioned on another post apparently the buyer will choose tracked or untracked as a automatic option...if this is true that means most will choose untracked and sellers forced to wait 2 weeks

[myriad*seller]

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@reb282000 wrote:

As a buyer I have also complained to eBay, why should I pay more for buyer protection we already have.  Like many others I knew this was coming the moment they announced fee free selling for private sellers.  

In eBay’s response they kindly pointed out buyers protection for items bought from business sellers is already included in the price,  so I went back to them and explained that I mostly buy from private sellers, if I want cheap Chinese rubbish I can buy it directly from Temu.  

My only hope is that this backfires on them and they have to backtrack, the responses here give me hope that a lot of people will vote with their feet and go elsewhere. I’ll be watching what happens after 4th Feb with interest.

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Basically they are removing the free standard buyer protection from private sellers and charging buyers for it

Buyers are losing the free protection they currently have when buying from private sellers and now have to pay for it 

Sales from business sellers are unaffected and still have standard buyer protection

[troopster2525-per]

And so can i and so can ebay do exactly what they are doing but you are still moaning about it too aren't you 

[myriad*seller]

They still have standard buyer protection until they either buy from a Private seller opted in to Simple delivery or until Simple Delivery becomes compulsory in March for all private sellers OR when buying from  a business seller