Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
eBay won’t let me withdraw my money! Says I have £0
I've sold on eBay before but this new system has really confused me. I've made some sales and they've been delivered but eBay won't let me withdraw any of it and says that I have £0 to withdraw I've tired loads of suggestions and contacting but nothi...
Messaging System Bug?
I’m struggling with the new messaging system. After sending a message to a buyer to let them know I have sent their item, when I go back to my inbox later – that message is in my inbox. So I delete it. Then when I go to the sent box, the message is n...
The Big Return Fraud!
A few months ago, I purchased 3 unofficial USB phone chargers from Temu, the reason I purchased 3 was that if one didn't work or packed up, I already have a spare.All 3 arrived in working order, I only used one and recently sold the phone.I decided t...
Resolved! Zero feedback buyer despite setting up to stop this?
Hi all, another sale another trip here for advice.I probably already know the answer, but I'm looking for opinions. Ok so, I'm pretty sure I set something up on my account to require buyers have at least 5 feedback or more or something like that. I r...
Resolved! Leave feedback page has a cancelled item on it
My "leave feedback" page has a cancelled item on it.A buyer bought an item, but than request I cancel which I have. But the leave/share feedback page still shows that I should leave feedback for this "sale"How can I get rid of it?
Resolved! Unfair negative
This is just beyond belief... let me explain this situation: I posted up a watch for sale at £32 (or so I thought). It instantly sold. I wasn't expecting that so I looked at the price and it was £22. Damn. It was a typo. I immediately contacted the b...
Postage costs...?
Dear ebay...please sort yourselves out..seems that a week never goes by without some problem or another cropping up on your app - today the app won't let me list a small parcel - have filled all details out BUT the app isn't letting me list the item ...
Cannot remove "Unanswered Question" Tab.
Hello, 5 Days ago I was sent a Message asking for more details on an Item I had listed for sale. There was a Tab at the top of the page saying unanswered question.I opened the message and sent an answer.The Tab with "Unanswered Question" did not go a...
Urgent!request for refund on a expensive item,was sent as did not arrive after ebay software crashed
Ebays software issue sent my a refund request as item not arrived, what I wanted on the request is clear & in detail. Seller is interested in refunding but ebay will not let me put in a another request& is saying issue resolved thou I did not accept ...
Resolved! [Royal Mail] Buyer redirects package to a different address then opens an INR case?
Hi I'm a novice seller on eBay and occasionally sell things, mainly gaming stuff. I recently posted an item worth about £100 via Royal Mail 48 last week. It was supposed to be delivered on Thursday last week, anyway considering the bank holidays, it ...
Item received after refund customer complaint
Hi everyone, I am an Italian (private) seller. I sold an item in UK and after 10 days from purchase the item was late for delivery because it was held at customs for checks. I used the ebay international shipping method.The customer opens a complaint...
Payment institution
Hello everyone, I recently bought a pair of headsets for £90 and the buyer had said it was all in perfect condition and that it was tested and fully working, however once I received it, there was parts missing such as charging wires, adapters, and th...
Resolved! Postage Label - Is it refunable?
Sold an item (although with no 'sold' now it's not easy to see...but n any case.Sold an item, free postage, eBay supply me with a label, I clicked and paid for it, but a eBays idea of providing a default method is not fit for purpose as what I am sen...
KNIVES
I fully understand why eBay have a knives policy but why are ads allowed on the site like this one:- Cuts Everything Like Butter Make Paper Thin Slices of Tomato, Cheese, Bread WithNo Effort at All. Huusk Open
Buyer wants to cancel immediately after sold
I sold a camera on an auction that ran for a week. Within 7 minutes of it ending the buyer has submitted a canellation request with reason "found better price". I'm quite annoyed. Not had one of these before, should I / can I insist on payment...?
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