This is going to mean the end for many small private sellers. "Buyer Protection Fee"

[vinylscot]

https://www.ebay.co.uk/help/buying/paying-items/buyer-protection?id=5594

75p plus 4% buyers fee, so something which was priced at £5 will be £5.95 in February.

[incredible_how]

ah sorry - I was being optimistic. 
I don't live near an evri drop off so in theory shouldn't have to send via evri...though evri is cheaper than royal mail for something larger than small parcel but only 1kg, even with collection, but I doubt eBay will work that out...

I use Royal Mail collection (or the above example of Evri) buying label via ebay, except when there was no power and needed postie to bring the label...

[ceet2014]

Yeah, the 'new' buyer protections are just a rehash of the old. it will finish me for sure as a small scale

seller of generally low priced items. 

[belascos]

Businesses have to provide a return window for returns and issues. Private sellers can decline returns. If I am a buyer who purchases a t-shirt from a business and it doesn't fit, I can return it. Whereas, with private sellers, I am dependant on their generosity to return the item. As I said, clearly, an inherent risk.

[blueyshuey]

As far as i understand it private sellers can deny a return but then all
the buyer has to do is open a not as described case and they would be
refunded anyway.

[akemp1]

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@blueyshuey wrote:
As far as i understand it private sellers can deny a return but then all
the buyer has to do is open a not as described case and they would be
refunded anyway.

---

Exactly so ebay might as well put in their terms that all sellers should accept returns for all the reasons required by law of business sellers.  Ebay seem to be in a doom spiral of making things unnecessarily complicated for everyone. They should just simplify everything and reduce costs to compete.

[tressygirl]

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@blueyshuey wrote:
As far as i understand it private sellers can deny a return but then all
the buyer has to do is open a not as described case and they would be
refunded anyway.

---

That part hasn't changed a seller with a No Returns can refuse a return on a claim of ' does not fit'  or change of mind, but as before if a buyer opens a case for item not as described,  the seller is forced to accept,  refund, pay for a tracked postage for the return if they wish the item to be returned before refunding.

Two cases for the same item cannot be opened if one is refused another with eBay for hat item cannot be opened.

The seller can appeal, but results and refunds favour a buyer in most cases.

[a45heaven]

Im sorry im not familiar with 'Returns Process' -  so just what is so different with the new Buyer Protection than what statutory Law exists ? 

The buyer have not had any changes made to what was prior,  save maybe a redeployment of Asian CS to answer the questions from a pre-pared script, with a very predictable outcome.

ebay reap an income from buyers.

Buyers pay more for the products.

Sellers , due to the advertisement of a Buyer Protection Process, will feel an increase in claims and negative standing.

Any loss ebay feel from claims will be over compensated for by the fees.

The Buyer Protection  just a con, plain and simple.

Did we ever get an answer as to what the Regulatory Fees were for last year, albeit it less , it does have the same feel to it?

[tressygirl]

With a Returns Process I mentioned,  I was only referring to,  if a seller has a No Returns on their listing then, they can refuse a return from a buyer with the claim....  change of mind,  or for the reason does not fit,  this will not change.

A buyer claiming an item is not as described, same return process will exist,  that is,  to return within 30 days at the seller's expense,  if they wish the item sent back, for a full refund.

eBay's 30 day MBG,  Money Back Guarantee will still protect buyers, you ask what difference the Buyer Protection brings.....  I don't know !  

@a45heaven 

[incredible_how]

A few years ago, I appealed against a return request saying it was not as described and eBay upheld me, my descriotion - written & photographic - showed exactly what the seller would receive. I agreed to a refund of the item cost if they returned it at their own cost

[a45heaven]

Many thanks for your honest answer as usual .

 if a seller has a No Returns on their listing then, they can refuse a return from a buyer with the claim.

So this can NEVER apply to Business Sellers then as they have to accept Returns at a prior insistence of ebay, which is integral to each listing.

[vintique*violet]

With a Returns Process I mentioned,  I was only referring to,  if a seller has a No Returns on their listing then, they can refuse a return from a buyer with the claim....  change of mind,  or for the reason does not fit,  this will not change.

A buyer claiming an item is not as described, same return process will exist,  that is,  to return within 30 days at the seller's expense,  if they wish the item sent back, for a full refund.

Yes, exactly that for private sellers and buyers may have ( depending on the item)  recourse under the consumers protection at ( worth a read)  

eBay's 30 day MBG,  Money Back Guarantee will still protect buyers, you ask what difference the Buyer Protection brings.....  I don't know !  

The buyer protection fee brings a 24/7 customer service for buyers... 

Nothing extra that would protect the buyer and their purchases other than potential  buyers now knowing that their funds are in the hands of eBay until a " considered successful delivery" whatever that means as eBay do not clarify... and that these funds are not released to the seller of up to 14 days or more.  If a buyer has an issue with an item purchased, things ( such as the MBG) were/are already in place... Plus encrypted transactions , these too, were already in place. 

It is word salad of a misleading " marketing ploy"... and IMO will reduce sales not increase them. 

So all in all the BPF is a stealth tax to line eBays pockets. 

[lucy_farmer]

'The buyer protection fee brings a 24/7 customer service for buyers... '

And outside of certain hours, we have already discovered that that will be 'bot-chat' , not more humans.

So *nothing* is changing for buyer protections.

[tressygirl]

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@a45heaven wrote:

Many thanks for your honest answer as usual .

 if a seller has a No Returns on their listing then, they can refuse a return from a buyer with the claim.

So this can NEVER apply to Business Sellers then as they have to accept Returns at a prior insistence of ebay, which is integral to each listing.

Yep,  Business sellers have to accept a Return for the reasons a Private seller can refuse,  and there the buyer pays for the return postage.

@a45heaven 

---

[a45heaven]

The buyer protection fee brings a 24/7 customer service for buyers... 

Does that happen to be  the prior title CS in Asia? the one that has a reputation for  not being reliable in their  reply's? To the point even the Mentors suggest early calls so you  'may' get Ireland, and a better solution?

The scale of the fee scalping suggests a major surplus which will end up in ebay coffers.

[a45heaven]

thanks again 

Yep,  Business sellers have to accept a Return for the reasons a Private seller can refuse,  and there the buyer pays for the return postage.

So no need for any fees to be extracted as the protection already applies to Business Sellers.

[vintique*violet]

Who knows? 

It could be an A.I. version? 

It is all r*bbish! 

[blueyshuey]

Agree with the last bit.

[tsdragon63]

Does anyone know if eBay has actually informed buyers that they are getting new fees?

Sent from Outlook for Android<>

[papso22]

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@a45heaven wrote:

thanks again 

Yep,  Business sellers have to accept a Return for the reasons a Private seller can refuse,  and there the buyer pays for the return postage.

So no need for any fees to be extracted as the protection already applies to Business Sellers.

---

I don't think the new protection brings with it the right to change of mind returns from private sellers, so the fee is not to do with an increased ability to return items.

Change of mind returns for purchases from business sellers (irrespective of ebay account type) are a legal right for consumers.

[a45heaven]

Does anyone know if eBay has actually informed buyers that they are getting new fees?

Do pigs fly?

From the little i have seen the fee will be piled on top of the invoices Sellers send requesting payment, so the Fees will increase Sellers turnover id imagine.

I asked this before but didnt get an answer.