The feedback system is not fit for purpose, I need to rant about Ebay

I've sold 1000 of this item, loads of positive feedback and it works fine.

 

I get a neutral feedback saying "Not sure if it will.work . But for the money worth a try" 

 

Customer is an idiot, that's fine and expected but when I try to get this nonesense removed, Ebay say "Unfortunately we won’t be able to remove this comment because it doesn’t violate any of our Feedback policies."

 

The likely reason for the customer leaving this premuture feedback is Ebay sending out them "leave feedback for this recent purchase" emails that they send out and idiots will respond with thier 2 brain cells even if they havent used the product. 

 

As Ebay itself.....no excuses, they just got lucky, right time and place with thier website back in the early 2000s, the actual company has no concept of how to make money or run a business, it is a circus at best. In fact I would say they try to make less money. I could go all day about things like this, how they make it so hard to do simple things like combine postage. The truth is, the people running the siute and making the rules have never hard to run a real business in thier pathetic lives, they can only work for other people as part of team and do small basic tasks themselves following every spefic orders with no ability to think or even act if they could. 

 

The sooner I can leave this platform, the better and they are forcing me out anyway.

 

 

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Re: The feedback system is not fit for purpose, I need to rant about Ebay

What was written in your feedback?

 

There are feedback rules to follow and you break them if you mention anything about a case,  a refund,  or any eBay involvement.

 

Mention those,  and the seller can ask eBay to remove the feedback.

 

Best just to say something on the lines of .... '  Unsatisfactory transaction. '

 

@adr19331 

Message 41 of 49
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Re: The feedback system is not fit for purpose, I need to rant about Ebay

so u r saying just because I said Ebay said get royal mail to collect it breaks their rules!

That is crazy! It is the rules that r an abuse. It was the seller who mentioned the case not me! So are you also saying a seller when he knows he will get negative feedback only has to mention there is a case and he can get the feedback removed. If so, this again invalidates any any and I say again any feedback!



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Message 42 of 49
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Re: The feedback system is not fit for purpose, I need to rant about Ebay

I don't know what you wrote exactly you didn't say, but I am am member like yourself,  and can only  explain to  you eBay  rules.

 

I'm not saying the rules are fair at all.

 

@adr19331 

Message 43 of 49
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Re: The feedback system is not fit for purpose, I need to rant about Ebay

If that was the feedback you left, it makes no sense in the context of what you say happened.

 

It's actually quite hard for most sellers to get negative feedback removed, we see both sides here.

 

We see many examples of atrocious feedback that sellers can't get removed, as well as buyers complaining that feedback (which we can't see)  has been unfairly removed. 

 

Generally speaking ebay sides with buyers in most things.

Message 44 of 49
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Re: The feedback system is not fit for purpose, I need to rant about Ebay

I had my refund but as I said the seller accusing me of dishonesty really hacked me off. I left negative feedback explaining why I was leaving negative feedback and that it was 100% totally deserved. The next day that feedback had been removed. I called EBay three times regarding it and enquiring as to why it had been removed and explaining that if they want the system to work then you should be able to leave a true and accurate account of your experience with that seller, otherwise there is little point in having the feedback system. I gave up in the end as eBay were just  not interested in what I was saying.

Message 45 of 49
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Re: The feedback system is not fit for purpose, I need to rant about Ebay

Sadly you have been ebayed - feedback removed to protect ebay !

Message 46 of 49
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Re: The feedback system is not fit for purpose, I need to rant about Ebay

yes but I still wone my case thanks to visa disputes being on their back!

and I know whist it was up it cost them sales!



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Message 47 of 49
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Re: The feedback system is not fit for purpose, I need to rant about Ebay

Sometimes Chargebacks have their use when all else fails.

Message 48 of 49
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Re: The feedback system is not fit for purpose, I need to rant about Ebay

I trust Visa a lot more than I trust Ebay! Adrian



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