Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Resolved! Is payments on eBay not working at the moment?
I had a buyer telling me eBay has refused payment from them. Is the system down?
Resolved! Selling limits: Where is the current allocation shown? Why fees for relisting? What is a "month"?
I've just discovered eBay have charged me fees for items I've listed, having felt sure I was well below the 300 per month. My questions are: WHERE does it show many how many free listings I have available & HOW do eBay work the "month"? Is it a calen...
fraud email posing as ebay + weird fact
Here's the problem, beyond this. This email was sent to my old ebay account's email address, not this ebay accounts email address. The two accounts aren't connected at all. Somebody has messed up.
Bank account change is taking too long
Hi, I've changed my payout bank account at 2.18am on Tue, Oct 22nd, UK time.I then got a notification saying that as a precaution it would take 48 hours to be verified. These 48 hours have long since passed at time of writing (Thu, Oct 24th, 11.23pm)...
Do I need to submit a self assessment tax return to HMRC?
Hello. I earn over the £1000 tax free allowance and it would be clear for me to send a tax return if I had a job that would push me over the £12570 tax free allowance limit. However, I do not earn close to the £12570 tax free allowance as I currently...
Postage
Hi guys I'm new to this new eBay page the postage has all changed keep getting stung for extra postage when people buy from Scotland wales and Ireland how do I exclude them when using evri !! I've gone on the page where it states edit country's but t...
Product reviews as negative feedback reviews
I always ask to have them removed, but they don't appear to violate the policy. It doesn't seem logical. Example of a recent one I got: "Paint was incredibly watery. Not a good brand" The buyer didn't contact me about the item. Is this working as int...
Royal Mail Label Only Delivered!
Hi- i sent a Halloween Dress via Royal Mail Tracked 48 only £5 + postage, the buyer claims to have received only the label on an empty plastic bag (not what i packed item in). Buyer is claiming i have to sort this out with Royal Mail and hasn't asked...
By mistake I pay for Royal mail collection instead drop off
By mistake I pay for Royal mail collection instead drop off. Can I drop it off in post office instead wait for collection?
£180 down and no item returned - ebay global collections emails!
Sold an item and posted to the US, tracking showed item received. Buyer 20 days later did chargeback through bank 'item not as described'. I appealed and ebay advised that there is nothing they can do as it's a bank chargeback. Buyer hasn't said what...
Parcel Lost in Transit by EVRI
Hello all, So my buyer bought 2 items (clothing) separately and was unable to do combined shipping so I posted them separately. One item was successfully delivered while the other one is missing on transit. I contacted Evri and have been in correspon...
Creating listing funkcion not works
Hi everyone Today morning I just try put new items but have some system error. I always go Listings after Creating listing Funcion but when I press that button not come out the creating Listing side just stay the same side Manage Active Listing, So n...
Buyer false claim item not as described or on the photos
The items are perfect fine no scratches nor damage, just the brown tape when peel off left some sticky bits, which can be easily removed by hand or cloth. But buyer try to claim refund just because if this. He tried to claim refund because the items ...
Heavily restricted listings
My account seems to be heavily restricted ever since I sold 1 book. 1 item up to £10 doesn't seem right to me and there is no reason for this to be so restricted and limited. Annoyingly I cant seem to email eBay and the virtual agent doesn't put me t...
Resolved! Fraudulent buyer
Hello.looking for some advise on a fraudulent buyer.im a gas safe registered engineer who sold a brand new flue manifold to a buyer.the new manifolds are designed different to the old ones and the buyer is trying to say i sent an old used manifold. T...
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