@rit5761 wrote:
As for the item if the buyer had paid the full price of £289.99 from curry's or AO and then installed it to notice a mark after install then I know for a fact that his consumer rights would not matter and the shop would not entertain or even offer a partial refund
That isn't correct. Under the Consumer Rights Act a consumer has a short term right to reject goods; this can be exercised up to 30 days following delivery. After the short term right to reject has expired a consumer has a right to repair, replacement or a refund (if repair or replacement isn't possible) for faulty merchandise. This applies to all "durable" goods and any fault reported to the trader within 6 months of delivery is assumed to have been present on the day the item was received and no reduction can be made to the buyer's refund. After 6 months and up to the statute of limitations a consumer still has rights but the onus is on the consumer to prove the product was faulty when they received it and the trader can deduct an amount (up to the full amount) for the use their customer enjoyed of the product.
In your first post you mentioned the buyer wanted a replacement grate; there was no mention of a partial refund. Has your buyer sent any pictures of the alleged mark? It doesn't really matter now; you just need to resolve this whichever way will cost you the least.
Give me ambiguity or give me something else.
