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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 611 Views
  • 0 replies
  • 2 kudos

Item tracked as delivered, but label attached to someone else's post, my item lost.

Hi All, N.B. I’ve left out some details to keep this shorter.• I’ve spoken to the buyer numerous times• I’ve spoken to eBay 4 times.• I’ve spoken to Royal Mail customer service once.• I’m currently waiting several more days before making a claim.• I ...

User avatar by • Contributor
  • 823 Views
  • 16 replies
  • 0 kudos

Evri damaged a buyers parcel & not delivered

Hello, I have sold a low value item of £20 and dispatched via evri by purchasing a label via ebay. The buyer messaged to say it has not been received and for to investigate. On the tracking it states;Evri reported the following about your package: He...

User avatar by • Contributor
  • 367 Views
  • 5 replies
  • 0 kudos

Account restricted for no reason

Was trying to sell something which I didn’t do since 2009, realised that my account was restricted to sell since 2012, talked to the agent, they didn’t give me a reason why it was restricted (some reason they said cannot be disclosed) and it’s perman...

Resolved! Item Left in Safe Place Now Missing

Hi everyone. I've had a buyer message today saying their item was delivered yesterday and the tracking says it was left in a safe place but they do not have a safeplace. I pulled up the tracking and it showed the right address and it took a few messa...

Resolved! What happened to the postage options?

Really eBay, do you have to mess about with a system that is working and turn it into a nightmare? This morning went to do some listing via my templates, and getting to the bottom of the page I realized that my postage options had vanished! Apparentl...

Simple Delivery-Who Pays?

I was just wondering if the buyer pays for this new delivery option or do we have to factor the cost in to the listing price?

What happened to international sales

I'm selling collectables and used to sell most of the items from UK to USA and EU. After 1st October I have had just one sale to USA and otherwise just UK. Has ebay turned to be like amazon, where UK resident can't buy from other than co.uk website, ...

Listed an item as postage only, But want to personally deliver or have it collected?

Hi, Just sold an item and didn't realise i had it set to postage only! its not too far from me to deliver personally and would be easier as its a fragile item etc. But its expecting an update to postage and confirmation of delivery etc? Even generate...

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