Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[lucy_farmer]

'Simple Delivery is unfit for use on a professional OMP'

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I think part of ebay's idea on introducing S.D. (apart from the 'income stream' it produces) was that it *wasn't* suitable for professional  sellers.

Ebay want professional (i.e. business) sellers to be on business accounts. Business accounts don't have to deal with S.D.

And business accounts bring in much more in fees ...

[mechman61]

ebay provide zero customer service and actively discriminate against sellers,  simple postage is leading to parcels being refused by the couriers or extra charges and fines. 

i have just had a dishonest buyer claim my item wasnt as described after buying a left handed golf club, the title, description and pictures all said left handed yet the buyer claimed he bought a right handed club from me, IMPOSSIBLE.

i reported the buyer and ebay has not replied to me at all but allowed the buyer to return the club at my expense, unbelievable.

eay must be trying to lose thousands of users.  IT IS NOT SAFE TO SELL ON EBAY

[hathshop]

After not selling anything on ebay for almost 1 year i decided to come back and give it a go.

This Simple Delivery is atrocious and i think they're making a hidden fee from this.

Not only will eBay have lower rates in their contract due to the volume but they're not passing that saving onto us. Also, when combining postage, their AI or whatever they're using to calculate the weight, over-estimates without fail. So what happens is you end up paying for the next tier up when the one below is what you actually needed. By design and part of the deal? perhaps...

Anyway, looks like back to the other selling platforms to clear out my storage space.

[akemp1]

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@hathshop wrote:

This Simple Delivery is atrocious and i think they're making a hidden fee from this.

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Yes they have forced this clunky junk on us where there are scenarios where buyers are expected to pay way too much like total mugs while also making things inconvenient and sometimes impossible for sellers and all to enable ebay to make a profit in the postage.

Its awful. The people running this place should  be ashamed of what's going wrong around here.

[sml192]

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@mechman61 wrote:

simple postage is leading to parcels being refused by the couriers or extra charges and fines. 

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That really shouldn't be the case due to the way eBay's contracts with the carriers are structured.  Business contracts are based on averages so the actual weight/size of each item doesn't need to be exact.  There was an issue in the early stages with Post Offices not accepting some parcels but that has now largely been resolved.  Whilst eBay do say that sellers may be charged extra/fined if they select a size, other than that recommended by eBay, and the parcel ends up exceeding the dimensions of the size selected I am yet to see any actual examples of that happening. 

[akemp1]

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@sml192 wrote:

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@mechman61 wrote:

simple postage is leading to parcels being refused by the couriers or extra charges and fines. 

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That really shouldn't be the case due to the way eBay's contracts with the carriers are structured. 

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I've seen at least one forum post where ebay estimated an item to be Medium so could go via Evri or RM then it turns out to be Bulky so needed a DHL label.

[sml192]

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@akemp1 wrote:

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@sml192 wrote:

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@mechman61 wrote:

simple postage is leading to parcels being refused by the couriers or extra charges and fines. 

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That really shouldn't be the case due to the way eBay's contracts with the carriers are structured. 

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I've seen at least one forum post where ebay estimated an item to be Medium so could go via Evri or RM then it turns out to be Bulky so needed a DHL label.

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That would be different though as the item exceeded the maximum dimensions permitted for Evri or Royal Mail. 

[akemp1]

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@sml192 wrote:

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That would be different though as the item exceeded the maximum dimensions permitted for Evri or Royal Mail. 

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Yes that's why sellers might still need to measure their packed items to ensure they don't get refused.

[gjalp]

Also bugs me that buyers can rate us on postage costs when under SD its ebay that sets it.

[mechman61]

ebay has also made it almost impossible to cancel an SD label  without contacting ebay and we all know that is just about impossible,  i did get 1 link to a cancel page but that took me an hour of going around in circles. 

ebays help system is designed to stop users contacting them,

click any help or contact us link and you get sent to FAQ,S which have limited headlines, no general enquiries or complaints, just choose a random headline thats nothing to do with your problem and hope it gets through.

i have never dealt with such a controlling dictatorial and paranoid company.

[books1ecb]

to recliam the money EBAY swiped from you use this link - but no guarantees they will refund you

https://www.ebay.co.uk/claims/simple-delivery/refund/seller?mkdid=4&bu=43145220106&trkId=15611454800...

[censualite]

You’re not alone—lots of sellers feel the same about “eBay delivery.” It’s meant to simplify things, but in practice it guesses weight/size, limits courier choice, and assumes everyone has easy drop-off access. eBay say it’s to make postage “standardised” for buyers, but it takes away the flexibility sellers need. You can still set your own postage in some categories, but the push toward Simple Delivery has definitely put many casual sellers off.

[jonatjonatjonat]

Why do you believe this does not apply to you? - https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

[podlingsmum2007]

I have received an email from Royal Mail with the opening line "change is in the air, but sending is still simple". Are they attempting to wind me up? 🤔

[saxon-filly]

I  quite often bid on an item being sold by auction but then go onto the sellers site to see what "Buy it now's" he has. I will then write to him to let him know that I have other items I would like to purchase so that he can post everything together. For a private seller this is now impossible so I miss out on cheaper postage and the seller misses out on additional sales. And if everything over £10 is tracked and signed for (and insured up to £50 by RM) why do I need "Buyer Protection" on something that is already insured. Ebay are trying to use the "Self Destruct" button for private sellers. BOOM

[saxon-filly]

........and the additional expense for the poor buyer of two additional postal charges.....

[saxon-filly]

Not everybody has a turnover large enough to justify a Business account, I would be paying eBay for something I don't use...

[jonatjonatjonat]

Whether you need a business seller account or not is nothing to do with turnover.

[gjalp]

Simple Delivery is trying to be a ‘one size fits all’ but we all know it doesn’t. Ebay expects us to put a square peg in a round hole. If only all items were uniform in size….

[xyz307xyz]

In theory, you should be able to add the BIN items to your basket and pay together with the auction, after the auctions ends with you winning. It's clearly possible that someone else will have bought the BIN items before that point.

The seller should then only get one label - what it will cost, I've no idea. A couple of people reported the postage going down, the more items they bought - eventually to just £1.xx - that was a while ago. Others have reported little or no difference to the total cost. Others have reported that several items have been combined into one label, and the package would then have been too big for the Royal Mail SD maximum. I expect things are still changing on Combined Shipping.

BPF has very little to do with packages insurance/going missing etc. It's for:

• 24/7 customer service: Get support around the clock if you need help.
• Risk monitoring and fraud detection: We actively monitor marketplace activity to identify risk and potential fraud and take action to keep you protected.
• Secure transactions: All payments are encrypted end-to-end and handled by our trusted payments partners.