Sellers Unite Against Simple Delivery

[mackingcrazy]

WE MUST FORCE THEM TO ABANDON THIS STUPID, DANGEROUS, RIDICULOUS SYSTEM! I REFUSE TO SELL UNTIL THEY REMOVE IT.  THEY ARE DOING IT TO FORCE US INTO MAKING A BUSINESS ACCOUNT! THEY ARE IN THE GOVERNMENTS POCKET! FROM THEIR OWN SUPPORT!

[primeshooter3]

Most of ebay messages are spammy so yeh i been ignoring them. I'm not a business, just sell from time to time.

[abrahamtoast]

I live in the real world.

If eBay doesn't educate buyers, how are buyers supposed to know that everything has changed? Many of them have been happily buying for years and, whenever a non-standard situation arose, it could almost always be resolved quickly, efficiently and amicably between the buyer and the seller.

This is no longer the case, and buyers assume the problem lies with sellers, because "a big company like eBay couldn't have such awful systems".

Nobody properly explained the changes to buyers; be honest, how many of eBay's dozens of emails do you read? Why should they now expect anything to be different? 

eBay has not dealt with the implementation of SD at all well, both with their abysmal communication, and in failing to provide a system fit for purpose. As I've said before, hopefully it will improve over time; buyers, sellers, and eBay themselves ALL need to have a much clearer idea of what's going on.

[racqueldarrian]

Well I'm now looking into eBid.
I sell small items that I post in a jiffy bag with a stamp on.
My £1.99 items are now £5.11 with all the buyer fees/postage.

[w79805]

If items go missing when simple delivery is used, your buyer should open a case that the item hasn't arrived and ebay will cover the refunds.

You shouldn't be chasing royal mail for compensation as it is ebay who is royal mail's customer, not you.

What exactly happened after they went missing? did the buyer send you a message and you manually refunded them?

You should contact ebay to get the money put back into your account

[*devils.advocate*]

Nobody properly explained the changes to buyers

Just a minor point - nobody explained the changes to buyers (never mind properly).

I know the way eBay works but, without these Boards, I would have been wondering what was happening / going on.

[sml192]

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@moonlight-rhapsody wrote:

How odd!  Below is what it says in the link posted by ebay in the Update yesterday and this is the link:

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-sold-?id=4814#section2

• Untracked, or tracked with missing delivery confirmation: Funds will be available 14 calendar days from the order date
• For untracked orders with a subtotal (excluding postage, fees, taxes) of £10 or less, funds will be available instantly if positive feedback is received from the buyer

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That is just outlining what will happen if you don't meet the eligibility criteria for quicker release of funds.  Likewise the old rules for items sent tracked remain in place for those who don't meet the eligibility criteria.  There is no mention in the eligibility criteria itself of items needing to be sent tracked. 

[sml192]

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@mackingcrazy wrote:

I sold 2 items recently, 2 ps5 games, used simple delivery, royal mail lost both items, all i got for compensation was 8 first class stamps and a £12 cheque. 

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If you were compensated by Royal Mail then those items couldn't possibly have been sent with Simple Delivery. With Simple Delivery you have no contract with Royal Mail as they are paid for the postage by eBay under the business contract that they have with them and eBay is, therefore, the deemed sender.  As a result, any compensation/protection has to be provided by eBay. 

[pen6y]

I was going to sell  my record collection, but am now put off by simple delivery. My cost for packaging for an LP Is close to 1.00 so how can this work. eBay must understand that things need packaging correctly, and it's not free.

[roger_roger_over_and_nowt]

I always used to add all my costs for packaging,fee's etc to the start price or buy it now price.

It did sometimes make an item too dear to make a sale.

[mick.86uk]

I sell mostly bulky items over 20kg in weight with ParcelForce 24 for £9.

With SD am I no longer able to sell items over 20kg or 61 x 46 x 46cm unless I'm a business seller?

[crafty_cat_lover]

Well I managed it and I'm certainly not a business seller. I listed an item that is 90cm in length and Ebay's AI told me it would have to be customer postage. It's sold and shipped with no problems.

[mick.86uk]

I can't select anything above 20kg / 61 x 46 x 46cm when choosing postage?

Which courier was it sent with?

[sml192]

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@mick.86uk wrote:

I sell mostly bulky items over 20kg in weight with ParcelForce 24 for £9.

With SD am I no longer able to sell items over 20kg or 61 x 46 x 46cm unless I'm a business seller?

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Ebay is adding DHL to Simple Delivery as a carrier option for larger items (up to 30Kg).  It does surprise me that they haven't added Parcelforce though. 

[pegr-834437]

I live in the real world too, if I want items combined I send a message first. If I want a specific courier I double check the listing. I didnt think that wasnt normal. I dont read all the emails eBay sends but I have a quick glance and if they are changing things and I buy from they regularly I check if it will effect me, be that eBay, that huge river or any other site I use. What I certainly don't do is expect any site to stay the same and then complain when its changed, sent me multiple emails that I didnt read and then I dont read the shipping info.

I fully agree the roll out could have been 100 times better, it should have started with a random category, then find a few bugs fix it add another category nd the same till its rolled out fully, it didnt but my god the amount of people complaining about it is crazy. Yes it has its flaws but some are going way overboard, a lot of the flaws are user error not down to error but buyers not reading either emails or shipping info.

Sorry if I have missed any other of your replies as the alerts just tell me x amount of people have replied and thats it.

[mick.86uk]

Having a Parcelforce depot local to me is handy for dropping items rather than waiting for collections and using drop shops that can't manage heavy items.

DHL will be collection only no doubt.

[pegr-834437]

DHL have a fair few random drop places, storage units (receptions not just a random unit) and the likes which you'd never expect so if its bulky parcel labels they do I'd expect them to allow you to drop off there.

[thepillenwerfer]

Royal Mail and Parcel Force are in the process of re-merging so hopefully the unified organisation will take items of all sizes.

[3942rick2005]

Try the new workaround - https://community.ebay.co.uk/t5/Seller-Central/How-do-you-list-anything-bigger-than-61cm-Part-two/m-...

[robinson_flyer]

OMG, I think ebay have just done a sensible U turn 😮

"For private sellers, we’ve also reduced the fixed portion of the Buyer Protection fee from £0.75 to just £0.10, helping to make your lower-priced listings more attractive to buyers. You’ll notice the biggest impact if you sell items under £10"

Of course, it was ebay who made them unattractive in the first place, but at least they have recognised it and done something about it.