Royal Mail 24 hour tracked did not deliver.

A customer placed an order and I posted the order with Royal Mail 24 hour delivery and tracking.  The order has not arrived and the customer request a refund.  I understand the frustration of the customer.

Is there a contact telephone number to speak to eBay for advice please.

 

Cream Tea Hampers.

 

 

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Royal Mail 24 hour tracked did not deliver.

Your Buyer may not have noticed your 3 days dispatch setting on your Advert & thought the item would be delivered the day after payment with using RM24 Tracked.

 

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Royal Mail 24 hour tracked did not deliver.

You do not need to contact eBay here,  as they will advise you to do the following :

 

Ask your buyer to open a case for item not received.  Once you receive the case you accept and refund and presuming this was a Simple Delivery item,  then eBay take over the refund,  and you should be able to keep the payment.

 

@creamteahampers 

 

 

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Royal Mail 24 hour tracked did not deliver.

Perhaps you should look at changing to a business account, as you are selling brand new food items.
Then you would control the actual postage etc.

 

If you are also baking the scones yourself, then you are also breaking the law as you cannot have a license to sell food products if you are a private individual and not a business.

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Royal Mail 24 hour tracked did not deliver.

Your Buyer may not have noticed your 3 days dispatch setting on your Advert & thought the item would be delivered the day after payment with using RM24 Tracked.

 

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Royal Mail 24 hour tracked did not deliver.

This is just another one of those businesses not complying with the Consumer Rights Act - 2015, nor with eBay policy, to avoid fees.  As eBay will neither police nor enforce the law or their own policies more fool them; fee avoidance is obviously not a priority.  They have, in the past, had a presence on Etsy.

 

With regard the food items they appear to be one of many companies who simply compile hampers for onward sale or take orders on a commission basis for a third party.  The food items are produced by reputable food manufacturers.

 

This 'business' has a website (not under its eBay trading name) and has a physical presence in Earlsdon, Coventry where it runs private themed parties (tea parties, Halloween, baby showers, etc.), sells themed gifts as well as curios, antique glassware, antique, etc.  On the basis of the parties it almost certainly will be registered with the local health authority.

 

Although its food listings come with a no returns policy, as perishable foods, they are exempt from the requirements to have a returns policy.  This does not apply however to the other items listed whereby the no returns would be non-compliant with Consumer Rights legislation.  The absence of contact details, which can only be applied on a business registration, is also illegal.

 

Does anyone care? .......... well not until there is a problem.

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Royal Mail 24 hour tracked did not deliver.

I mentioned the food items, as they are branded as the sellers own.

So they could be buying in, or baking them.

Either way though, they are breaking the rules.

 

I will however report them as avoiding food laws.
That seems to work better than other ways.

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Royal Mail 24 hour tracked did not deliver.

No good mentioning it, when the mod sees this he will probably ban you both for pointing it out because eBay likes to hide illegal trading so they can claim they didn't know if the authorities look into the failures of eBay

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Royal Mail 24 hour tracked did not deliver.

Good luck.  It would be interesting to know the outcome and, if successful, the route you took.

 

In passing, check out this one 405967650429  especially location, price, and item description.  It really takes the biscuit if you will pardon the pun.

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Royal Mail 24 hour tracked did not deliver.

Screenshots.

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Royal Mail 24 hour tracked did not deliver.

For the avoidance of doubt.
I am a registered business with the HMRC and submit my accounts each year. 

 

I have a registered physical business premises based in Warwickshire and I am registered with the City Council of which I pay business rates and also a monthly lease to the business property  lease as well as paying water rates and energy bills each month.  I am trained in catering and held a license premises.

 

I am taking the next step to transfer over to the eBay business account.  But as I closed the eBay shop for 12 months and only recently reactivated the account to review.  eBay have my Business Bank account details

 

I hope this helps.

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Royal Mail 24 hour tracked did not deliver.

For the avoidance of doubt.
I am a registered business with the HMRC and submit my accounts each year. 

 

I have a registered physical business premises based in Warwickshire and I am registered with the City Council of which I pay business rates and also a monthly lease to the business property  lease as well as paying water rates and energy bills each month.  I am trained in catering and held a license premises.

 

I am taking the next step to transfer over to the eBay business account.  But as I closed the eBay shop for 12 months and only recently reactivated the account to review.  eBay have my Business Bank account details

 

I hope this helps.

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Royal Mail 24 hour tracked did not deliver.

Thank you for the advice. Very helpful.

 

I'm a registered business with the HMRC and registered with the local Council pertaining to paying business rates on the physical business property I lease.  I also have a Business Bank Account and eBay has this information.  I closed the eBay account for a couple of years and only reactivated it recently.  I will be transferring over to th eBay business account and will discuss further with eBay.,

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Royal Mail 24 hour tracked did not deliver.

If you should be a business account, then it's a matter of minutes to change it.

There is no discussion needed with Ebay.  You just go and change it.  End of.

 

By trading on a private account, you are breaking the law.

You are not offering consumers their legal rights.
You are not giving the correct information to customers.
Just to name a couple.

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