Reporting Bidders for None Payments

[ben-no1]

Where can you reports buyers that never pay for items and never reply to any requested. On the choices when reporting anything this is not mentioned anywhere.

I have one item that it looks like I will have to relist for the fifth time due to people not paying.

[tressygirl]

You may be looking to cancel the order citing buyer has not paid too early? 

That option will not appear until 4 clear days have passed,  the time eBay allow a buyer to pay,  has lapsed.

You can then cancel citing Buyer has not paid,  and this gives them a well earned non payment strike.

They are only allowed one,  before buying sanctions are applied.

@ben-no1 

[ben-no1]

OK, so relisting the items will automatically report them for not paying then?

[tressygirl · Accepted solution]

No relisting the item will not report them.

You need to cancel the order after 4 full days have passed citing .... Buyer Has Not Paid, that ' reports' or rather notifies eBay,  who place an unpaid item strike on their account.

2 strikes and they cannot buy from the majority of sellers for a full 12 months.

If they continually gain these strikes,  eBay will eventually,  boot them off their sire.

@ben-no1 

[clivef5915]

Hi, 

I have just had to cancel an order for non-payment by a bidder and I see in your response above  you state that Ebay places a 'strike' on their account, and that after 2 strikes the person cannot bid for 12 months. In my case, a check of the bidders feedback shows he has failed to pay on at least 9 occasions since he joined in Dec 2024.  How can he still be bidding ? Surely 9 times is excessive.

Kind regards.

Clive

[fargvs]

Use the non-payment options to give non-payers a well deserved defect on their account and reclaim any Final Value Fees(FVF) you have paid and for information >>>

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

Block  their bids on your items here > https://www.ebay.co.uk/bmgt/BuyerBlock?

[lucy_farmer]

'In my case, a check of the bidders feedback shows he has failed to pay on at least 9 occasions since he joined in Dec 2024.  How can he still be bidding ?'

-------------------------------------------------------------------------------------------------------------

If you note Tressy's exact wording, she says 'from the majority of sellers'.

This is because there are various restrictions, that sellers can put on their listings, to stop certain buyers bidding. 

One of those is 'buyers who have received 2 or more non-paying strikes in the last 12 months'. ..(or words to that effect.)

This is dependant on the seller  ticking the correct boxes. It is not an automatic action by ebay.

But every seller doesn't know how to do this (or even that they have the option) so on some sales, non-paying buyers can blithely carry on not paying!

[jckl1957]

I assume the sellers broke Ebay rules, leaving a negative comment on a positive 'green dot', so giving the buyer a mounting number of positive feedbacks!

If those various sellers left the buyer feedback, they did not follow the Ebay process.  If you wait until day 5 and then cancel the sale using 'buyer did not pay', then sellers can't leave feedback and any feedback left by the buyer would be removed.

Buyers only get a strike if the seller waits and then cancels for the correct reason.

Sellers who don't follow this procedure are doing a disservice to other sellers.  Ebay gives sellers the tools to use but many don't bother and are then quick to blame Ebay for not doing anything.

[eastern-lights]

Here's a link to the settings to stop non-payers bidding

https://www.ebay.co.uk/bmgt/buyerrequirements

[clivef5915]

Many thanks for the info. Boxes now ticked.

[clivef5915]

Many thanks for the info. All now understood.

CliveF

[clivef5915]

Many thanks for the info. All now understood.

CliveF

[clivef5915]

Hi, 

Just to say, I sold my item on 14/9 and waited til 19/9 when I canceled the order because of non-payment. But the cancelation confirmation message I received stated the buyer had canceled. Also, there was  still the availability to leave feedback for the buyer which I could have done like the other sellers previously, which is how I could see the person had failed to pay on so many occasions.

Kind regards

Clivef

[eastern-lights]

---

@clivef5915 wrote:

Hi, 

Just to say, I sold my item on 14/9 and waited til 19/9 when I canceled the order because of non-payment. But the cancelation confirmation message I received stated the buyer had canceled. Also, there was  still the availability to leave feedback for the buyer which I could have done like the other sellers previously, which is how I could see the person had failed to pay on so many occasions.

Kind regards

Clivef

---

That sounds rather as if the buyer requested a cancellation. If that is the case there would be no option to cite "non payer" as reason for cancellation, and unfortunately there would be no non payment strike.

(I wish there was a way to block serial cancellers in the same way we can block serial non payers.)

[clivef5915]

Hi again,

not wishing to dwell too much on this but this is what was printed on cancelation:

'The buyer wants to cancel their order

 Hi Clive,

The buyer didn't pay for this order, so it was automatically cancelled based on your Seller preferences.

If the buyer left any feedback for this order, we'll remove it. '

So I don't understand why the comment is made that the buyer wants to cancel. He couldn't be bothered to answer any communication so I can't see why he would cancel in the very few seconds before it was done so automatically.

Anyway, we'll leave it there but thanks for all the input.

Kind regards.

Clive

[hettsville]

Just add you can tick a box in your buyer management settings that makes potential bidders add a payment method before they can bid.

If they win payment should automatically be taken.

It might put off non paying bidders or at least make them think twice before bidding.

Though it won't stop them asking to cancel after payment.

Plus it could also put off genuine bidders.

https://www.ebay.co.uk/bmgt/buyerrequirements