Refund coming out of EBay available funds

[lucy2706lucy]

So I had £258 in my available eBay balance. I needed to refund somebody around £100 and eBay took it straight from my available balance. How will they add the original purchase funds into my balance as I’ll not be sending the item anymore? Will I have to wait 14 days for that £100 to go back into my available funds? 

[andha-21]

Not sure. We've seen loads of similar examples so far but I don't remember any of them coming back and saying when they were paid.

[papso22]

Agree, you would hope that the very act of refunding (assuming done via a cancellation) would take the fund release down a different avenue than the default 14 days, but without personal experience (and anything in a published policy), who knows.

Maybe Marco does?

marco@ebay 

[marco@ebay]

Hi lucy2706lucy, thanks for your post.

When a refund is issued, it would be taken from your available funds or payment method, not held funds, so that would've been correct. 

Regarding the releasing of your funds, once a refund goes through, the funds of the transaction in question will be released to compensate funds deducted from your payment method/eBay balance for the refund. 

If they are still being held, please let me know, and I'd be happy to look into it for you. 👍

Thanks for the tag @papso22 

Hope this helps,

Marco

[thetimetower]

This system is and has always been nonsense with all due respect. Does my head in how if i have a huge refund, i need to have the funds in my card or it won't go through even tho the amount is in my account just with a hold on.

[gor.gaor.ich5kx]

Hi marco@ebay this is happening to me too. Can you please look into it so I can get credited back the refund from the held funds ? 

Marco@ebay

[marco@ebay]

Hi gor.gaor.ich5kx, thanks for your reply.

All you need to do is issue the refund in full, and that should release the funds. If after issuing a refund the funds are still being held, please confirm the item number, and I will take a look for you no problem.

Thank you,

Marco

[tri_a-84]

I’m having same issue 

item 177069020033 

please help 

[thecosmicavenger]

Hi Marco,   I am also having the same problem with item 226768758645.  Hope you can help with this too.

     Many Thanks

           David

[papso22]

The original poster didn't actually have a problem that could be solved, just a question that was answered. 

If you have a problem you need to start a new thread and explain what it is.

[eastern-lights]

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@andha-21 wrote:

Not sure. We've seen loads of similar examples so far but I don't remember any of them coming back and saying when they were paid.

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My experience, I received the original sale funds about a day after the refund was deducted from my Ebay balance.

(Could be awkward for anyone without an Ebay balance at the time of the refund as (as I understand it) funds would be taken from their linked bank account. Open to correction if I misunderstand the process.)