REFUNDING A BUYER

[alvisinwales]

I recently sold an item and the buyer is not happy with it and wants a refund.

I have agreed to this and the buyer is returning it but has not opened a case.

I want to refund his payment in full when I get the item back.

Is there a way I can do this and get a refund of my final value fee without the buyer opening a case?

A happy GPSR to you all and good luck.

[**peaseblossom**]

Ideally the buyer should open a return but if not wait to get the item back then issue a cancellation and refund via the process.   Click on the dropdown menu arrow alongside the item on your sold list and select Cancel order.   Get item back first though.

[alvisinwales]

Thanks! I'll give that a try.

[tressygirl]

Just to add to the advice given,  if you end up doing a cancellation, then Cancel Order citing Buyer Requests to Cancel,  that will refund you your seller fees,  refund the buyer,  and your seller performance is not affected.

@alvisinwales 

[alvisinwales]

Sounds good. I'll report back when I know the outcome.

[alvisinwales]

Thanks folks. I followed your advice.

The item came back, the buyer got his refund and my FVF of about £35 was refunded.