eBay

meditative-moods · ‎06-04-2025

This is posted from my Business eBay account, but relates to my Personal Account.

So, this morning I spoke with Customer Services about the fact that eBay had changed my listings to allow Evri delivery to be chosen by the buyer, despite it being a 15 mile round trip to my nearest drop off point....thanks eBay 🤦🏻

The lady I spoke with was insistent that the new system is fabulous, right up until the point I said I would close my account then, as it's pointless if it just causes me inconvenience. It was at this point that she offered up 2 pieces of information, one of which may be a work around.

The first piece of info is that under your account settings in Selling" and then "Postage Preferences" you can toggle off either Evri or Royal Mail if either of them are unsuitable for you.

The second thing is the intersting one, as apparently, if I choose to buy a label offsite and not use the supplied Evri label, then the unused Evri label will be refunded within 14 days. Now, it remains to be seen how eBay will react to sellers not iusing their labels and instead making their own arrangements, as it will lead to lots of postage refunds for me as I have my own postage account with Royal mail and therefore, do not want to using Stupid Delivery...sorry, Simple Delivery on any of my listings.

I'm going to try it and use my own label, after which my eBay supplied label should be refunded in 14 days, so whilst it's still a pain, for those of us that don't want to use Stupid Delivery, it might just work...

*maetrix* · ‎07-04-2025

This is something I was sort of questioning a few days ago re the postage labels...if I sell an item & write my own label out,send it Royal Mail recorded delivery (as per usual) and the item gets delivered,do I get paid or are ebay going to "play up" because I haven't used their SD system?

This has to be the biggest shambles in ebay's history.

felix_1970 · ‎07-04-2025

Willing to bet (no confirmation though) that the buyers address will be hidden until postage QR/label is created.....

department28 · ‎07-04-2025

Yes, I think the address will not be available until the label is purchased.

If this is the case, it is another bad thing about SD. I'm sure most sellers like to see the the address before posting - and what about being able to check that there are no errors in the address?

meditative-moods · ‎07-04-2025

If you click through on the order, the buyer address shows.

the-nutwood-collection · ‎07-04-2025

I buy my labels from eBay and sometimes a line on the address does not conform to the number of characters allowed by RM - for example when the buyer has put the entire address on one line.

The app flags the address in a dialogue box, and I move the characters onto separate lines.

How's this going to work with SD if the buyer uses the QR code? Will the item be rejected by the PO or the lockers? If so, wasted journey for seller and possible late despatch strike.

moldosgifts · ‎07-04-2025

@tressygirl wrote:
@barry.110 wrote:
Would you care to share what that work around is?
Possibly they are thinking for Private sellers to switch to being a Business seller?

However, can anyone guarantee this will not then be bestowed on B. Sellers as mandatory, and once you've switched to Business , you cannot change that account back to Private.

Of course, you can open another account, a Private one, but you're starting then from a new account 0 feedback, and back to SD that you tried to escape from! 😐

I really hope not otherwise my business plan would have to be ripped up and start again,

That is what businesses do they plan ahead based on things known I for one cannot tolerate unknowns,

I have a royal mail business account and have a favourable rate for my postage, SD will massively increase my prices.

jonat_broad · ‎07-04-2025

Never say never on making Simple Delivery mandatory for businesses - but too many businesses would be of a size where they may be shipping via 3PL for a start. Simple Delivery would be completely impossible.

incredible_how · ‎07-04-2025

And removing Evri means your buyer pays a lot more for postage (it's a 16 miles round trip to Evri drop off for me). The standard 2nd class is already more than Royal Mail tracked 48 £3.45, but £4.27 is ridiculous - and the email said something about 20% saving...