Payments on hold! I dont have any type of photo id!!

[dla_62]

I recieved a message from Ebay asking for my national insurance, which I provided. A few days later I recieved another message asking for photo id or a government approved photo I.d. 

I contacted customer service via chat and spoke to a helpful lady called Rosela.

I explained that I don't have a driving licence or passport due to health reasons, and don't have any form of goverment photo approved I .d .

She said not worry as they expect other forms of I.d ,such as birth certificate and utility bills. I don't recieve any utility bills as I use pre-payment meters for both gas and electric. My water is included with my rent.

For the last few days I have been trying to upload copies of my birth certificates  and bank statements (to see if bank statements are excepted). 

There is nowhere on ebay that you can actually upload your documents!

I tried contacting customer services but get directed to the same page that has a red box that says - please upload a valid goverment I.d with information that matches your ebay account!!! Then under that it says " verify your account details"!!!

I don't know what to do, as I can't find a way out of this!!! 😔

[stingy5]

Me to !! 5 months I've had this nightmare 

[jabe_1905]

Good afternoon. I done the above but to no avail, I have just received another message from eBay stating that my  payments are on hold.

Please help 

JB

[jabe_1905]

Good afternoon, I followed the above advice to no avail, eBay have just messaged me again advising me that my payments are on hold, again ?

Please help 

Thanks JB

[stingy5]

Nightmare

[marco@ebay]

Hi jabe_1905, thanks for your reply.

If following the instructions above didn't work, I'd suggest contacting our customer service team for further assistance. Due to the nature of your query, we wouldn't be able to assist any further for privacy and security reasons.

Thank you,

Marco

[stingy5]

I'm going to citizens advice !!