Payment

[murphyandcameron]

Feedback received, but tracking showing as not yet delivered, has anybody else had this happen? If so how do you report? Thanks 

[craftychickfrances]

Yes happens quiet alot with this new system I have had to speak to an agent to get my funds released 

[tressygirl · Accepted solution]

Royal Mail tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now if 48 hours have passed the delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@murphyandcameron 

[murphyandcameron]

Cheers, appreciate your speedy reply, l will call in the morning . 😊

[tressygirl]

You're very welcome.

@murphyandcameron