No sales emails

[notchrissblood]

Anyone else not getting email notifications for items sold?

[woody-iow]

We have had none since 8am this morning although sales show in the hub

[notchrissblood]

Glad it's not just me then!

[fermthe60103]

Still not recivied confirmation order after purchure three items off ebay thins morning.

I notice the ebay bell on top right side said 'We ran into a problem and can't show your notifications right now.'

[lucy_farmer]

I've not had any for about 2 years!

I asked on here how to fix it- so I went and re-ticked all the relevant boxes.

Still nothing.

Asked Marco (ebay bod) to have a look......

Still nothing.

(given up selling now anyway unless S.D. gets relaxed ☹️)

[zamiocalculus]

Yes - also didn't get any security code emails or questions from buyers.

Sales notifications and security code emails came through about 13.50h UK time, but haven't had any questions through yet (although these are in my messages on eBay).

[fermthe60103]

Update at 15.20pm

Recivied three email conformation orders and one ebay message from seller.

[bzmotman]

Ok so the final tally was 61 auction sales & 42 emails.

kat@ebay can this please be looked into. Are Ebay deliberately trying to make life difficult for sellers? Unlike private sellers Business sellers pay FVFs and in most cases monthly subscriptions and it seems that virtually every day Ebay have a computer glitch or an unwanted change to make our jobs harder.

[superchallenge]

I think there's an issue with notifications in general, or at least there was. I've sent messages to buyers today and had nothing back. Just followed up with a couple now and they said they didn't get any notifications from the earlier messages. 

[eastern-lights]

This feels like Ebay's mail server has got stuck and needs someone to shake it. Being a weekend / bank holiday there has been no one on site to give it a regular thump. I'd expect it to go back to normal from today.

[eastern-lights]

To add ... yesterday morning I had an exchange of messages with a potential buyer. I have just received the email copies of theses messages, nearly 22 hours later.

(The Ebay mail server is a forty year old Commodore 64 that sits in Ebay towers in a corridor on a wobbly table with a sign saying "Shake me" on top; every one walking past, from the CEO to the mail boy, automatically gives it a jiggle. At the weekend there are few walking past.  😀 )

[d0wnsizas]

Late June and still have this problem - I had an email to say I was late posting an item I didn't know had sold - second time this has happened. Seems to be a longstanding issue and am frustrated that ebay is taking so long to fix it.

[gjalp]

Ive turned off all email notifications BUT today, Im getting ‘your item has a bid’ email on this ID 🙄 Of all the notifications, this is the one I need the least, especially when I have no auctions ending until tomorrow and friday night. 

[vx220wife]

EBay have failed to send me any emails for almost 5 yrs. I have to go in to check on sales or purchases every day. Yesterday I didn’t and missed an offer on an item. I have every coms box ticked . 
I have flagged it to eBay but they always imply it’s my fault by not ticking the right boxes which is just not right. I have had my account for years and it always used to work just fine,
Best of all….I try to change my email address and they supposedly sent an email  to me to confirm. Nothing. Not in spam…nothing.

Try to get help now and you end up in a circle of click here options.

So very frustrating. 
I wish they would fix this or I will after this next sale simply close my account and use another platform.

[d0wnsizas]

Within minutes of posting a reply to my original posting saying it was fixed I had a message from a buyer about an item I didn't know had sold this morning due to the lack of an ebay email.

Sure enough, on checking my Seller Communication Preferences in my account the box for emails when items sell was unticked again. I hadn't done this - there must be a bug in ebay's system (what a surprise...) 

If you aren't getting emails it's worth checking that this has not happened to you as well.

[vx220wife]

Hello, 

I checked and sadly…everything was ticked. I have no idea what the heck is going on here. I have heard it’s a glitch but I suspect I will just need to close down and lose my history. 
Best 

J

[vx220wife]

Just to update you all, just had an offer on a sale, no message from eBay. It is definitely broken for me. Once this item has sold I will drop out for good.