Need Help – Can't Add Tracking After Using My Own Shipping Method

[evolvemarketplace_5]

Hi everyone,

I accidentally selected a prepaid shipping label for an order, but I actually fulfilled it using my own third-party shipping method. Now eBay won’t let me add the tracking number (UK2740679627) because the prepaid label was already selected.

The item is scheduled to be delivered tomorrow, and I’m concerned this might affect my payment release or seller performance metrics since the system still shows it as unshipped.

Has anyone dealt with this before? Is there a way to get the tracking added or noted on the order?

Appreciate any advice!

[tressygirl]

Using a laptop / PC and Chrome you should be able to manually change the tracking number yourself.  If not,  then contact eBay Customer Services they will do this for you. 

End of the day if there is no tracking your money is not lost,  but will be held for 14 days,  or up to 30 if you are a new seller.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@evolvemarketplace_5 

[marco@ebay]

Hi evolvemarketplace_5, thanks for your post.

If you used your own label, you should be able to update the tracking information. However, as advised above, you funds wouldn't be lost, and you won't receive a lower amount, they just will be released after 14 days. If you are getting errors when trying to update your tracking information, please let me know.

Thank you,

Marco