Navigate post and supply tracking not ebay's

[runoff-groove]

I have not sold on ebay for a while so when i recently sold an item I sent it with royal mail tracked but I'm now unable to add tracking to the item in fact the item is not visible any longer as SOLD items has been removed from my drop box can anyone advice and navigate me to where I can add my tracking not ebay's post but my own ?

[papso22]

Many sellers who didn't use Ebay's Simple Delivery label and used their own, are reporting the same issue.

It may be that it's impossible for sellers  to add their own tracking in this situation. 

[suzylou1225]

Try bringing your "Sold" items up by tapping on your Summary again  (right hand corner) and then "Sold" should appear in your drop down list.  Then go to the item Order Details and  you should be able to add tracking.   Worth a go.  Maybe this will not work if your item sold was over £10 (just a thought).

[department28]

Were you able to set your own postage for this sale, or did eBay send you a postage label? If Simple Delivery has been applied to your listing before the item sold, eBay will have automatically taken payment for a Simple Delivery postage label.

[runoff-groove]

I applied my own 2nd class signed for Uk Royal Mail

[runoff-groove]

I don't see the words sold any longer on my summery or my selling page they have been removed from ebay  it actually cost me more to do it my own way the item returned £11.45 after fees my post was £6.50 lot of agro for very little return thanks for trying to help 

[runoff-groove]

So we use ebay post for a easy transaction or wait for even longer to get your payment through now, I contacted the buyer with the info but no reply which I also find a lot now on ebay if you send a message I don't even think what I send get's to them other end. Very dissatisfied with ebay at the moment as a buyer and seller think my days are over on the site can't even contact anyone anymore to talk to about a problem just go round in circles on help......

[jma2815]

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@runoff-groove wrote:

I applied my own 2nd class signed for Uk Royal Mail

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We understand that, but did ebay send you a postage label that you did not use? 

If so that is why you cannot add your own tracking number. I believe that in a Simple Delivery sale there is no place to put your own tracking number - the tracking on the label provided by ebay is automatically entered when the label is activated and cannot be changed. 

If the buyer does not open a case for ‘not received’ you should be paid 14 days after the order date as eBay will consider the item untracked, sending the number to your buyer in messages will not count. 

My apologies if I have misread your situation. 

[edwardian-dreams]

Sold items are under my eBay / my selling / orders

Or the other way is 

Summary / selling / sold

a customer service agent might be able to add it if you can’t 

I don’t have the link to hand to et them to call you, someone else might 

[edwardian-dreams]

Ignore my previous post

i just saw jma2815’s post

this is a link to get a call from customer services if you want to speak to them

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[jma2815]

You might well be right that a customer service agent could change the tracking number for this order though, I don’t know, I’m as much in the dark as anyone! 

I’ll add to my previous post that I do think that sending parcels outwith SD if it has been applied will be very inadvisable going forward. 

I noticed yesterday several older members who seemed very confused saying they were ignoring the labels and carrying on as normal. My concern is that the consequences of this on their accounts could be very costly and unpleasant in the medium to long term as the system takes hold and co operation with it becomes more important to eBay. 

[suzylou1225]

As far as I can see, I have had no amount deducted for SD. I will, of course, keep a check on any further sales I deal with in this way. Having said that, the item was below £10 so I think such low value is exempt from SD?

[buffster1963]

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@suzylou1225 wrote:
As far as I can see, I have had no amount deducted for SD. I will, of course, keep a check on any further sales I deal with in this way. Having said that, the item was below £10 so I think such low value is exempt from SD?

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Unless you list with free postage, with SD, the buyer pays ebay directly for the postage so you would not have anything deducted. The items need to be under £10, under 100g and fit in a envelope to be exempt. 

[department28]

'I noticed yesterday several older members who seemed very confused saying they were ignoring the labels and carrying on as normal. My concern is that the consequences of this on their accounts could be very costly and unpleasant in the medium to long term as the system takes hold and co operation with it becomes more important to eBay.' 

Unfortunately, there will probably be many finding themselves in this situation, especially those who haven't been selling for a while, and/or those who haven't realised Simple Delivery has been applied to their listings. 

Those who have gone ahead and purchased their own postage, ignoring - or not noticing - the automatically generated Simple Delivery label, may not be aware eBay will have taken payment for that label. So, they will have paid for two lots of postage...

How to get a refund for an unused Simple Delivery label is another issue!

This confusion could have been avoided if eBay had left existing listings alone, or made it much clearer that Simple Delivery postage would be overriding existing postage settings.

Actually, all confusion could have been avoided if they hadn't introduced Simple Delivery...

[papso22]

Sellers will only pay for one label if they ignore the SD one which the buyer paid for.

[jma2815]

Quite. I said this on another thread, and got an angry reply - ‘what exactly is wrong with just ignoring SD and buying another label?’ 

Well, in theory and at this moment in time nothing - if you’re willing to pay for the extra label, confuse the buyer, be unable to add tracking, wait two weeks for your money with the possibility that the buyer will claim IND and then one or the other of you end up involved in trying to get a refund for the unused label (which atm we are led to believe will be automated and take 30 days). 

Now I’m no expert but the reason I am concerned about the wisdom of carrying on in this way is that Ebay have introduced SD purely as a new income stream.

The success of the contracts with the carriers, which must be huge - will rely on full participation by sellers, or as near as possible. Allowing this workaround and having to refund even a small proportion of Sd labels on a regular basis will undermine the aim of the scheme.  When eBay announced that SD will be the only postage option for sellers going forward, I don’t think they’re messing about. 

Once the system settles down I think we will see penalties for non use of issued SD labels, up to and including loss of selling accounts. 

[department28]

'Sellers will only pay for one label if they ignore the SD one which the buyer paid for.'

So the buyer will get the refund, if the seller ignores the SD label? Or will eBay not refund at all, in these cases? 

[jma2815]

After 30 days. I can’t see this being an acceptable thing for ebay to be doing long term. They’ll want to push compliance with SD, surely, and this won’t help that aim. 

[papso22]

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@department28 wrote:

'Sellers will only pay for one label if they ignore the SD one which the buyer paid for.'

So the buyer will get the refund, if the seller ignores the SD label? Or will eBay not refund at all, in these cases? 

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The buyer will get the refund as their payment included the postage that wasn't actually used.

[department28]

Buyers that have received their item, and probably forgotten all about how it was posted, will be wondering why they have received a postage refund, 'out of the blue'... 

As if there isn't enough confusion... 🙃