This is for sellers who have put their items on with "Free delivery" (Seller pays) on SD.
If the seller pays for the label, and doesn't use it, they need to request a refund.
If it's "buyer pays" and the label isn't used, the refund to the buyer comes through automatically, after a period of time, either 14 or 30 days, depending where you read.
I imagine this will be changed. For once I believe eBay is stepping over the mark on legality, if they reckon they can hold on to payment for services which were never provided. Sellers should be automatically refunded too, but eBay wants to make it as awkward as possible to avoid SD.
If/when they do need to reconsider, it may actually make them rethink some aspects of SD, as they have brought attention to the one sure-fire way of sellers avoiding SD. Sell post free - don't use SD - get the postage element refunded. If thousands, or even more, of people are doing this every day, the admin and processing costs will begin to hurt eBay.
