NO LONGER SELLING DUE TO SIMPLE DELIVERY

[rugbyguy1960]

AS OF 15TH APRIL MY DAYS AS A PRIVATE EBAY SELLER WILL STOP AFTER 19 YEARS.

I AM FED UP OF THE GREED OF EBAY AND I HOPE OTHER EBAY SELLERS DECIDE TO NO LONGER LET THE EBAY CONTROL FREAKS HAVE THIS MUCH CONTROL OVER PRIVATE SELLERS.

[wiganyankeeron]

SHOULD READ   'if the parcel is over the weight on the pre paid label..'

[knightinarmour]

I’m not the person you are aiming this comment at. Ok don’t dispute what you have been told. But the post person in post office doesn’t not know what you paid to have a 1 kg parcel for example… so it’s over 1kg but how do they surcharge you with stamps? They don’t know if you paid the full RM rate, an online rate, a corporate eBay rate (which they have negotiated maybe a different price), a discount code or special offer. The SD label doesn’t show any of this. 

I don’t have this with Evri (which is one of the reasons I don’t use RM). I alap avoid all this by weighing items plus packaging at launch and checking SD weight band to ensure they are right in the first place. 

[wiganyankeeron]

I suppose she puts stamps on any parcel that is underweight that already has
a pre paid label on. Not just Ebay parcels?? As I said, she said she hasn't
had any notification from ANYONE regarding accepting Ebay parcels..

RON,

[crn303]

Hello Ron … as I emailed to you yesterday, no one knows your local Post Office Outlet better than yourself. Not someone 200+ miles away.

Up and onward Ron .. Best wishes.

[vinylscot]

I'm sorry. I simply do not believe you. I'm not saying that you are lying, just that what you have related simply does not make sense, and would not happen in the way you have explained it. Somewhere along the line there has been some sort of misunderstanding; either you or your postmistress is making an error of some kind. NO post office branch would have gone this long without dozens of complaints, and they would certainly have checked with "head office", long before now regarding SD. (Also - the part about adding stamps to a pre-paid label is the giveaway. Tracked24 and Tracked 48 both have VAT - stamps don't. They can not be mixed.)

Their failure to deal with this properly, if it is happening, would be leaving the postmistress wide open to disciplinary action, perhaps even dismissal, and I don't suppose that's what she wants.

[wiganyankeeron]

Vinylscot.. I am not mistaken or a Liar which again you imply.. You wouldn't
say that to me if you were stood 2 yards away from me instead of 200
miles!!! I told it how it was told to me SHE MAKES UP THE DIFFERENCE IN
POSTAGE BY USING POSTAGE STAMPS If she has never been told any different She
is just following a logical step.. If you have never worked for Royal
Mail?? Sorry, but you can't comment on how badly information is passed from
one person to another. AGAIN I'll spell it out to you NO ONE HAS TOLD HER
ANYTHING RELATING TO HOW TO HANDLE EBAY PARCELS.

RON,

[bojangled]

@wiganyankeeron as you have said you worked within the industry, I and several others have too. 

The internal communications on Horizon would have informed all post offices on accepting these parcels be they corner shop, or WHSmith or whatever. 
Something is awry if stamps are being added to prepaid labels. 
Jo

[vinylscot]

I do hope that wasn't a threat of violence in your first line.....

If you ask the postmistress "What happens if someone's hasn't paid enough to cover the postage?" she may reply, "I would add more stamps". Fair enough.

If you ask her "What happens if someone's Tracked 24 or Tracked 48 label isn't enough to cover the postage?", she will reply that the sender would need to buy a replacement label or the receiver would have to pay the insufficient postage fine, as she can not add stamps to packages with such labels due to the VAT issue.

Have you asked her to check her Horizon bulletins, as she must do daily, as part of her duties, for information about SD? To my knowledge, SD has been included at least three times in their daily briefings. (I too have a friendly postmistress, who kindly responds to my questions.)

Nobody is pretending SD is perfect, but nobody else is reporting still having your problem. It would be all over the boards if it was still happening, as it was when it was actually happening. Do you really think you're the only eBay private seller using that post office? Of course you're not.

I'll just repeat, either you are not expressing yourself clearly, or your postmistress is completely misunderstanding your questions. There is no other credible explanation.

[vinylscot]

above post should have read - "in response to wiganyankeeron" 

[closetothedee]

All this debate (won’t call it argument for the sake of keeping the peace) just highlights to me how poorly simple delivery has been implemented
My local post office told me over a month ago that they had been advised to accept all eBay parcels whether or not they had been labelled correctly and that any issues would be sorted out further down the line.
How this would work in practice I have no idea but it would seem from what he said that he wouldn’t be asking anyone to pay for stamps to make up the difference.





He didn’t

Sent from my iPhone

[programmes_direct]

I don't use Simple Delivery but out of curiosity I asked my postmistress today what she had been advised by the Post Office regarding the new system and she knew nothing about it at all. I asked what she would do if someone brought in an parcel with an underpaid postage label she said she would either ask the customer to pay for additional stamps, or if not, she couldn't accept it.

[bojangled]

I do agree with @vinylscot where the context of the question and how it is asked is the crux of the discussion. 
Asking a counter clerk if they are aware of the Marketplace Seller/Simple Delivery parcel acceptance or asking them what they would do if a parcel is underpaid are two very different questions.

Jo

[knightinarmour]

Again. With SD there is no price listed on the label.  The RM person would have no knowledge of any sums paid by the seller or buyer of the item (which would almost certainly be different to “normal” walk-up hand written parcel) and so would not know how much “extra” to charge…. 

I avoid all this by using Evri and weighing items at launch. 

[wellingnorth]

My understanding is that at least now simple delivery labels aren't supposed to have weights / sizes printed on them at all but should have 'Marketplace Seller' printed bottom right.

I've had a couple of conversations now in different post offices where they've said they would refuse any parcels with incorrect weights / sizes, but when I mentioned 'Marketplace Seller' they said they would accept those. 

Interestingly the other day in my local Post Office the clerk said that 'Marketplace seller' labels were fine, but with QR codes they were displaying a size / weight on his terminal when they were scanned and he would reject those if they were incorrect. I had a queue behind me so wasn't able to ask him further about that, I'm not sure whether that's because something specific needs to be selected on the system before scanning the code.

Perhaps if there's anyone on particularly friendly terms with their local post office staff they could ask specifically what the procedure should be to help explain it to any less well informed post office - ie is there a specific 'marketplace seller' button they should be able to see in Horizon or something like that?

[infohelps]

Today I asked my local post office person (it is within a Costcutter) when posting a birthday card what he had been told about eBay and Special Delivery and whether you could make up the difference with stamps if the prepaid label was underpaid.  He said he didn't know anything about eBay specifically but said that with regard to underpaid labels his answer was that if the stamps were bought at the counter it would be OK. 

I think we have to accept that whilst bulletins and briefings may have gone out to post offices all over the country about eBay and SD, the level of understanding and  implementation of these new processes is going to vary from office to office.   In 'my' Costcutter post office you have staff members moving from the regular grocery tills to serve behind the post office tills and vice versa.  It is clear that some of these staff members have had minimal training in post office procedures as I have been given wildly inaccurate advice and information in the past.  As a result, if I have any postage issue that is not 'run of the mill' I will drive further away to go to a 'proper' post office to get the correct information.  Some post offices may indeed diligently read the information and ensure that all staff members are up to speed whereas some will not.  

[lucy_farmer]

'Interestingly the other day in my local Post Office the clerk said that "Marketplace seller' labels were fine, but with QR codes they were displaying a size / weight on his terminal when they were scanned and he would reject those if they were incorrect.'

----------------------------------------------------------------------------------------------------------------

Ah, yes... I think there may be an unexpected  problem here with the post office printing off from the QR code.

This thread

Simple Delivery Nightmare

by poster @wildavdavi 

He's had a very similar problem (resulting in a very bad day!)

[wellingnorth]

---

@wellingnorth wrote:

Interestingly the other day in my local Post Office the clerk said that 'Marketplace seller' labels were fine, but with QR codes they were displaying a size / weight on his terminal when they were scanned and he would reject those if they were incorrect. I had a queue behind me so wasn't able to ask him further about that, I'm not sure whether that's because something specific needs to be selected on the system before scanning the code.

---

Replying to myself here, but this thread from yesterday seems to refer to a simple delivery label printed in a Post Office from a QR code which stated 'Large Letter' on it

https://community.ebay.co.uk/t5/Seller-Central/Simple-Delivery-Nightmare/m-p/7847744#M732394

[gmij1961]

To me Ebay are just bursting their own bubble .   I think the next few months will be interesting from a spectators point of view which is what I am now.   I know where I would put my money if I were a betting man.  

Its my property and I can sell how I want and to who I want and Ebay have annoyed me no end now. 

A true bit of pleasure out of this is Ebay have only earnt 94p  out of me since September  instead of closer to £300 had they kept things as they were !  Its quite funny really 🙂

[crn303]

Apparently Post Office outlets have received recently bulletins and updates which have stated contradicted details with regard to handling incorrect postage on items for despatch !!

Postal Regions have requested clarification.

[123beever]

I'm done too. Ebay is supposed to be a site for us to use.... not for it to control us and our options. I was quite happy to pay a fair % to sell....they should have stuck with this instead of this buyer protection nonsense.