It's totally ridiculous that bad feedback can't be left for the buyer and another way in which eBay always side with said buyer. It's not always as clear cut as reporting the buyer for non payment. In my latest case, the buyer paid on the dot, no complaints there. He did however ignore my 10 working day dispatch time, which is there for a reason, and precisely no working days after purchase tells me he needs it within 4 working days as he's moving to Wales, a story which later changed to he was 'going away' (more on this later). I do my best to oblige, but in an effort to expedite dispatch, I have to reuse some old packing materials, which did the job, but weren't the best. I payed extra for 24 hour delivery but then have an issue posting as the post office counter system at my local drop off was down, but tried twice that evening and again early morning with no luck. I eventually post successfully at 9:30 AM, this being a Thursday, the buyer needed (or demanded) it before Monday. The Friday delivery failed through no fault of my own and I'm greeted with a rude message from the buyer going full Tonto at me. I send him a link to rebook delivery and even offer to reimburse for Saturday delivery. In return I'm told I should be sorting this, it shouldn't be down to him, my customer service is rubbish I should be ringing the courier and demanding to know 'what they were going to do to rectify it'. It was just a failed delivery, if it was lost, of course I would ring, but the simple option was to book a Saturday delivery which I would pay for. I did try to point out that I couldn't sort it for him as I don't know when he'll be in, if he wants it left with a neighbour etc and would make myself liable if it went missing. After more rudeness he did so. Parcel arrives on Saturday containing said piece of electronic test equipment, I get a further rude message claiming the packing was filthy, it doesn't work and demanding it be collected on Monday for a full refund. No opportunity for me to offer any advice or assistance as to why it may not appear to be working. Note that he wanted it collected on the Monday, this is the same Monday on which he was either moving to Wales or going away and wouldn't have been around to receive the original delivery and the whole reason for the original urgency. I arrange and pay for collection as he was unwilling to lift a finger. Delivery of returned parcel failed the following day as I was out, so I have to make a 30 mile round trip to retrieve it from the depot. Didn't get the chance to check it until late the following day, by which time I'd received more rude/sarcastic messages asking if I had any idea when his refund would be sorted. Upon checking it, there were no faults found. I issued a refund and blocked him as a buyer as I'd had enough of him.
The following day I received negative feedback saying he had to chase for delivery (bearing in mind this started no working days into a 10 w/d dispatch window), the packing was filthy ( I used what I had available in the time enforced on me), I didn't dispatch on the Wednesday as I 'promised' (post office counter was down, I tried twice that night, again early morning before posting elsewhere), I'd 'told him to pay the extra £12 for Saturday delivery (I'd actually offered to reimburse him for a Saturday delivery if he would like that so he got his delivery on time), I did nothimg to assist him with the return ( I actually paid, booked and arranged the whole thing, short of driving a 400 mile round trip to collect in person, I could have done nothing more), and all this start to finish with 4 days to go before it's due dispatch date. If this guy won a lottery payout in tenners, he'd complain he had no loose change.
If I can't leave negative feedback for an AH like this to warn other sellers, there's something seriously wrong and it needs sorting.
