NEGATIVE FEEDBACK FOR BUYERS

[merv9104]

FOR SOME REASON BEST KNOWN TO THEMSELVES EBAY DO NOT ALLOW SELLERS TO LEAVE BUYERS NEGATIVE FEEDBACK YET BUYER CAN LEAVE FOR SELLER. I UNFORTUNATELY HAVE FROM TIME TO TIME HAD NON PAYERS AND OBVIOUSLY THEY DESERVE NEGATIVE FEEDBACK BUT CAN’T LEAVE UNLESS UNDER “POSITIVE “ HEADING WHICH IS SIMPLY MISLEADING. IF YOU SEE BUYER HAD 100% FEEDBACK YOU ARE VERY UNLIKELY TO READ THROUGH TO SEE IF ANY ARE NEGATIVE 🙈🙈🙈🙈 IF YOU REPORT NON PAYER TO EBAY THEY CAN SEE YOUR FEEDBACK IS 100% TRUTHFUL. THIS NEEDS TO CHANGE. DON’T FORGET NO SELLERS NO EBAY, YES OF COURSE THAT APPLIES TO BUYER. WE NEED TO BE WORKING ON LEVEL PLAYING FIELD

[maisiemoo1522_0]

That depends what way you look at it, because the buyer pays the price seen but the sellar has the reduction made from that and also another charge paid by the sellar that ranges anything from 30p upwards per item

[etchworthy]

All of those capital letters hurt my eyes.

Customer today tried to say that the pint glasses I sent, wern't pint glasses; they were undersized.

Imagine being a producer of glasses and thinking, "You know what, the world needs 10-20ml smaller glasses, so that's what we'll produce". No-one ever said that. That's why you buy pint glasses at pint size. But no, my customer has poured his pint glass into his measuring jug, and its short!!! Is his measuring jug off, or the 2nd biggest producer of glasses in the world off? 

[4tek_electronics_ltd]

Exactly! As a buyer I pay the price on the tin, as a seller I get the invoice for the seller fees which I have to account for as a business expense to keep the books straight. Whether they're deducted at source is irrelevant. It's a bit like claiming your employer pays your income tax, they don't. It may be deducted at source, but it's deducted from your gross income, so it's you who pays it. 
What I find frustrating is the lack of support in relation to fees paid. eBay is an automated process, the value is just a number, so the effort required to sell something for £1000 is exactly the same as if it was an item for £1, yet the default level of support seems to be at the £1 level. If  I'm paying £150 a time in fees, I'd like £150 of support and to have unfair feedback left for me taken seriously, and investigated when the message trail clearly shows the buyer is playing games.  I'd also

like to be able to leave bad feedback for bad buyers, otherwise the whole feedback thing is basically biased against the seller and pretty much worthless. 

[maisiemoo1522_0]

I fully agree with you the only part I see it slightly different is that the support should be the same regardless of the amount of fees because the fees are proportionate to what the seller is making, so is still the same % so therfore entitled to the same amount of support. But yes the feedback is defiantely biased against the sellar and only in some cases 50% of the truth. Without knowing your circumstances have you considered any of the other sellng sites not sure if they could work better for you

[1902elder]

In an auction house, the seller does NOT get the hammer price, they are subject to 15-20% charge, plus VAT on the charge. Buyers also pay similar fees, so auction house gains from both. 

[kh-adrian]

Hi everyone,

It looks like this thread is getting a little off topic. Does anyone have any additional information for merv9104 relating to "NEGATIVE FEEDBACK FOR BUYERS"?

[papso22]

I doubt it!

[4tek_electronics_ltd]

Thanks to the comments from those wearing their eBay Y-fronts. We are discussing the issue raised, I.e. that if not being allowed to leave negative feedback for bad buyers. I don't think we're 'off topic' just possibly getting bit too close to the truth for the comfort of some. 
I'll continue... i agree, I don't think there should be different support levels according to fee's paid, there either needs to be good support for all or similar fees for all, but paying stupid amounts of money in fee's and just getting some glorified email system asking a bad buyer if he'd kindly like to review his bad feedback doesn't really cut it.
Don't get me wrong, I love eBay, but the support as a seller sucks and as a result am building my own specialised e-commerce site. 

[little_dorset_attic]

eBay management became completely insane recently. I had this year 

(as I remember it was May) big dispute with my buyer about purcahsed

item. I will not go to details (cause it was really difficult non standard dispute, and I am

quite experienced seller, sold 900 items, 100% positive feedback,

so have some experience dealing with  few situations - damage, refund, etc).

So - shortly - I messaged eBay 

(TWICE) to help sort our dispute with the buyer - NO ANSWER from eBay 

AT ALL.  I did really need their help with this non standard situation.

I honestly think there aren't millions of negative feedbacks happening 

on ebay daily/weekly - so it would be wise if eBay will set ability 

to leave negative/neutral feedbacks both for buyers and sellers

and will sort manually every single case.

[plpmr]

eBay won't reinstate bad feedback for buyers as sellers abused it too much.

You have confirmed eBay's decision to be correct as the false positive you left a buyer announcing that they did not pay is serious feedback abuse.

[etchworthy]

Where did I say that they did not pay?

[etchworthy]

Sorry, thought it was a personal message to me 😂

[4tek_electronics_ltd]

The non payers don't bother me so much. It's a bit irritating having to wait before you can re-list, but at least there's not a lot of wasted effort. 
The last idiot has really rattled my cage though. Firstly ignoring quoted dispatch times and requesting quicker delivery. I drive to the post office at my local shop 4 times in one night to try and post, but their system is down. I try again first thing in the morning, still no luck. I post elsewhere at considerable inconvenience at 9:30, all this after paying extra for 24Hr delivery to try and keep my customer happy. 24Hr doesn't happen on Friday and gets returned to depot, next scheduled delivery is on Monday when my customer is allegedly'away'. I send him the link to book Saturday delivery for an extra £12 which I offer to reimburse. Turns upon Saturday, customer claims it faulty, I arrange and pay for return which he demanded be collected on the Monday he claimed to be 'going away'. Return delivery to me failed as I was out, drive a 30 mile round trip to pick it up. Check it over - no fault found. And then I get the bad feedback which is complete lies. Look at my profile and check it out. To make matters worse, I can't leave him bad feedback. He could have 100% positive feedback for 1000 purchases, but we don't know that he hasn't failed to pay for another 10000 as no one is allowed to flag that up. And to further rub salt into the wound there seem to be a lot of eBay experts on here with nothing for sale defending the same policy. 

[papso22]

That was a shocking experience for you and a truly horrible customer. Your response to the feedback is good though.

I don't think anyone is defending the buyer negative feedback policy, they are just trying to explain why ebay changed it years ago.

Many posters on here don't use their active selling accounts to post.  They can still have considerable knowledge of ebay.

[onepoundoriginal]

There are a lot of *bleep* buyers on Ebay that really deserve negative feedback.

[drongi]

I agree. I've just discovered this, as a buyer has left negative feedback which is totally incorrect about the colour of the item and that it's too long for them.   I'm not impressed that a buyer can leave lies about the item sold and I can't respond in the same way!  
I'm going to block that customer as she needs her eyes tested and needs to read the advert properly before buying. 

[dwhairandbeautystore]

I spoke to a really helpful lady at eBay last week after a buyer lied to return an expensive moisturiser that she'd used, costing me £35 plus 2 lots of tracked postage!

I used the partial refund tool, although still lost over £20 and ebay sided with me when she appealed the decision. Because I essentially won the case, she was unable to leave me feedback.

The woman I spoke to said eBay have realised recently how unfair their feedback system is for sellers and are starting to ask advisors which problems are reported regularly with it.

I made a suggestion which I think will be a much more balanced way of showing fair feedback and it's the same system Vinted use.

I suggested that if a buyer hasn't left feedback after 30 days (which they ALWAYS will if unhappy!), ebay automatically give us a positive for that transaction.

Our feedback scores will be a much more honest representation of the percentage of happy customers, because as all sellers know, a high number of  buyers don't leave feedback.

[papso22]

I often choose not to leave feedback when I am not completely satisfied.  If ebay were to start leaving positives on my behalf I would probably start leaving negatives.

[maisiemoo1522_0]

I understand that reasoning, if I'm not totally satisfied I tend to re read the description and question myself first to see if my expecttations were beyond what I as buying tbh I don't buy that much and haven't really had any issues but I get your point totally 

[dwhairandbeautystore]

Well you have that choice already, don’t you? I’ve never had anyone complain about something and not leave bad feedback, some people are just like that! Rather than reach a resolution they’d rather just leave a spiteful comment.

Sent from Outlook for iOS<>