Loosing sales as i can not combine postage

[trade-price-stamps-2015]

Yes, when a buyer buys multiple items of offers i have sent them, they have to pay postage for each one, crazy, i can not combine postage and they can not combine.

I say i will refund the excess but a lot of buyers have trust issues and will not proceed.

This is costing a lot of sales, why is this the case, it needs sorting and fast.

I will be over the moon if there is a way round this and someone lets me know but i am really not happy about it, this is too far.

[tressygirl]

Yep,  it's affecting many and all we are told is that ' eBay are working on it! '.   

Some are just refunding the difference if still using  Custom Postage , delisting the items relisting as one so there's one postage and one tracking number.  Neither ideal I know !

Some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

 

@trade-price-stamps-2015

🤔

[stamp_hammer]

Flat & Promotional postage rules are still working for combined postage.

[snowylilliput-2]

Why should the seller refund any extra postage paid by the buyer considering it is Ebay who are receiving the money for postage. 

[tressygirl]

That is correct,  eBay would refund the buyer if the seller used Simple Delivery.  The refund for the unused label would take 30 days to appear back with the buyer.

Some lucky sellers can still use Custom Postage , I was explaining if this was selected,  then the seller refunds the buyer the excess postage paid if wishing to combine into  one postage item.

@snowylilliput-2