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Buy Claiming Wrong Item Received

Recently sold and shipped a mobile phone. Shipping was using eBays simple delivery. Buyer received item but it isnt a mobile phone but a box of very cheap perfume (like £8 on Amazon). It is even the correct packing I sent it in. Either buyer has scam...

Need help with INR on some items

I post most items 2nd class RM. Postage is purchased through eBay and I’m having a lot of INR cases. I copy and paste the tracking ID from when I buy postage into the item that I’ve dispatched because eBay doesn’t do this anymore. I know it’s not tra...

Resolved! Simple Delivery more expensive for letters & large letters

With custom postage being rolled out and eventually the only option, I am a little confused and trying to clarify something please. If I am posting something of large letter size, less than 100 grams and low value - a DVD in it's case for example, I ...

Buyers in the UK cannot bid on this item!

I have just had a disturbing message from a potential buyer saying he cannot place a bid on one of my items because he is in the UK!!This is the item https://www.ebay.co.uk/itm/297823125778 I have had a look at my listing and cannot see anything obvi...

User avatar by Engager
  • 70 Views
  • 2 replies
  • 0 kudos

Combining multiple orders through GSP

Hello, looking for some guidance as I’m new to the GSP system.Just received 2 separate orders for books from 1 buyer. Can I pack and ship them together and offer the buyer a partial refund on postage, or do they have to be shipped out separately as t...

We don’t allow counterfeit items

Hi I’m very confused by this and grateful for any help/advice.I had put a free gift Dior tote bag up for auction, had it removed so sent all the proof etc in showing the order details, invoices, delivery and a couple of days later received an email s...

User avatar by Contributor
  • 136 Views
  • 6 replies
  • 1 kudos

Rip off Britain's AVIOS points scam

Ebay management were made to grovel on national telly last week for allowing the selling of Avios points which they agreed was against their own policy and were fake anyway. So they took the listings down. I was watching Rip off Britain on my phone i...

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No longer an option to switch to Custom Postage

I like to post everything via Royal Mail's site, and pay for postage via paypal. I sold an item at the weekend, and when I went to sort out delivery, the delivery type had changed to Simple Delivery with no way to change to Custom Postage. I checked ...