Item delivered, positive feedback received,tracking not updated = no money

[stopyourmessinaround]

I’m sure this is happening a lot. 
sent my item on 11/07/25 delivered with proof on 14/07/25 (parcelforce tracking) and positive feedback received but not showing as delivered on eBay = no payment. Contacted customer services twice, useless generic scripted responses and no idea when it ll get paid. Can anyone help please? Thanks JJ 

[**peaseblossom**]

Without tracking updating you will receive the payment in 14 days.

[edwardian-dreams]

If it happens a lot then the basis of sd is scuppered 

why the enfircement to send tracked when both tracked and untracked items are scanned or not scanned if you see what I mean 

[honeymonster007]

Think its 8 days if tracked but not showing as delivered