I've just used Buyer Protection......

[suelel1968]

It was very good from the buyers point of view. Select not as described, explain the problem, upload photos, get free lable. (not sure whether the seller gets charged presume they do) Job done. 

As a seller though I will be a bit irked that I had no input at all, in the sense that I try hard to get everything right and if things are broken or simply not the standard i thought it was, i would generally tell customers to just keep the item. No point returning unsellable items.

Interesting that business sellers also show as having buyer protection in the price and despite selling different products to the ones in the stock pictures the multi listing will stay up and more buyers will be fooled buy it.

[3rdtimelucky64]

From a Buyers point of view, that  experience sounds no different to the process BEFORE Buyer Protection Fees were imposed. As far as I can see BPF’s are just a means of extracting more money out of Buyers, and holding onto Sellers money for two weeks before paying out.

[eastern-lights]

In certain categories (I'm thinking collectables) it is not uncommon to offer a partial refund and the buyer keeps the item. For instance there were minor faults but they are fixable, or even ignorable, but the item wasn't quite "as new" so worth less than was paid.

I take it this option is no longer offerable? Which mean that buyers who have bought the rare item they have been searching for for years are left with the choice of return for a full refund or suck it up and accept it as is.

[suelel1968]

Yes, there is still the option to contact seller etc, but if you open a return that is gone. I think if you want a partial repayment it is probably best to contact seller first. 

[unclestein]

From a Buyers point of view, that experience sounds no different to the process BEFORE Buyer Protection Fees were imposed.

...Only they didn't charge the buyers.