I am being report targeted by another seller, Nintendo Switch console delisted as "counterfeit"

[cute.cat]

Hello, I've received a Counterfeit item policy removal on my listing due to it being "counterfeit" due to another user's report. The Switch Lite I was selling has been reshelled, which there are multiple being sold on ebay eg item 388022766083, but for some reason mine is being singled out? I had this happen previously where some logitech keyboard keycaps I was selling were taken down due to a user report too, despite me having the amazon receipt to prove they were genuine. Is the user report enough to just stop a seller's ability to sell related items forever?

I don't understand why eBay allow this, I've seen countless other posts on the web where people have their listing on video game consoles taken down because of false user reports. I essentially can't list any more consoles out of fear of having my account banned because of this one person abusing the report feature, is there anything I can do? Appealing to eBay via live chat almost always seems to involve them saying they'll get back to you in 24-48 hours which never happens.

[tressygirl]

The only thing unfair is the way that message is written.  The claim the item is 'not authentic'  is not explaining the true issue here.

High brand items are protected by Vero Regulations and policies.  It was the brand owner, not eBay who asked for the removal of your item. 

There are so many fakes of high brand items and impossible to check authenticty for online items,  even receipts can be faked, I know, my work took me to the Far East for decades , and fake receipts  made there, are impossible to tell from the real deal.

You may well see identical items listed,  the site is massive over 7 billion + listings on at any one time, so not possible to check every listing, and some slip the net and become listed.

Your item has been reported do not relist it,  you would face serious selling restrictions.

You can read about Vero's policies from a link at the bottom of most eBay pages.

@cute.cat 

[cheap.as.chips65]

e bay has become a  part regulated cut throat platform  with a lot of spitefull saddos who report you if they dont get their own way ..in a word selfish greedy jealously .. most of the decent e bayers are gone 

now its a case of **** you jack im alright 

[cute.cat]

This is a video game console, not some high value fashion item, clearly showing the serial numbers and it playing Nintendo games in the listing. There's zero chance that Nintendo themselves would think this was counterfeit and the message itself says my listing was taken down due to the following: "This determination was made by a customer service agent. This came to our attention because of a user report."

This is not the brand owner asking for my item to taken down, this is just someone/a group of people abusing the reporting system and eBay happily playing along with it.

[cute.cat]

You can add me to the list of people who are gone, if eBay wants to head further into becoming a cesspool then that's on them. I've removed everything about £50 from my selling dashboard and will never buy anything here again after over 15 years being on the platform. 

Rewarding straight up evil abusers to their selling platform like they're doing here is a strange business decision. Hopefully eBay can return to competence at some point.

[game_raid]

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@cute.cat wrote:

This is a video game console, not some high value fashion item, clearly showing the serial numbers and it playing Nintendo games in the listing. There's zero chance that Nintendo themselves would think this was counterfeit and the message itself says my listing was taken down due to the following: "This determination was made by a customer service agent. This came to our attention because of a user report."

We deal with Nintendo quite a lot, as soon as any official Nintendo product has been changed from the original it can be deemed inauthentic because they do not want to be associated with any item that hasn't been changed/modded by themselves incase that item fails because it can damage their brand, you state that you reshelled the Switch Lite so this would fall in that category.

I am not saying you can't do this because you can but reselling on can cause issues and this applies to everything, consoles, games and accessories, do a search on eBay for reshelled Nintendo Switch Console there isn't that many results, there is only a handful of the kits available and none are official Nintendo releases so I highly doubt a competitor has reported you.

I see you also had an issue with Logitech, they are very strict on who can sell their products no matter how big or small the item, we have a letter of authorisation that permits us to sell their products on online marketplaces, we did used to sell quite a lot of their products at one time.

In regard to who reported you is anyone's guess but I would imagine it is someone that knows about how Nintendo works due to what I have mentioned above because eBay would need a valid reason to remove that item and not just remove it because somebody claims it's inauthentic.

I would say it's a business seller because resellers are expected to report any items that they may get offered or see online that infringe Nintendo's copyright.

[cute.cat]

I get where you're coming from, the consistency of enforcement of a vague policy is what irks me.

The shell I used is sold on ebay by a seller (item 116417762326) and I've come across at least 5 different switch lites with aftermarket shells currently listed. I also see many switches sold with aftermarket docks, and a plethora of switches with aftermarket or reshelled joy-cons, and even more DS, 3DS and GBAs with aftermarket shells currently listed on eBay.

If I report them then are they going to be taken down too? I'm not going to do that, but a malicious party could easily abuse this to the point where hundreds of listings are taken down.

There are thousands of second-hand Logitech items currently listed on eBay, I don't doubt what you're saying is true on the permit side, but my issue is that a single seller can so easily be singled out by a bad actor and the only use for such a system is malice.

The takedown notice doesn't even mention why eBay thinks my item is counterfeit. I could be pointlessly arguing semantics over something something completely unrelated. What if I reshell it back to the original shell which I still own, will that fall back in line with ebay's unknown policy? It's frustrating to have limited to no information about what to do next.

[game_raid]

As another poster pointed out the wording could be better and there are that many listings it near impossible to manage the same goes for Logitech products, we were told by our distributor you need permission to sell not as much on eBay but on other marketplaces where they have an issue but they do monitor eBay and the letter we have covers us for everywhere.

I am aware of the shells they are mostly sold by overseas sellers if you notice, the issue is there is no Nintendo branding and are not an official Nintendo release so it's deemed inauthentic unless it's made under license, from what I'm aware they don't offer the reshell cases unless they do a full repair and then the case will be branded of course there is nothing stopping third parties selling such items as it's big business and cheaper that going direct to Nintendo.

It isn't as simple as just reporting someone and getting that item removed, there are many factors such as the account that's reporting, what they are selling themselves because it would be all to easy to take out competition, I know there is users that help in trust & safety and report any listings that they think may be breaking policy, these users will be considered experts in that category.

I would put the original case back on and maybe add as extra case as part of the description or just leave it off the listing completely.