Hold

[pasty5rugby]

Hi guys, I have recently sold a product that the buyer has returned to have amendments made. 
I have done these now and the item is ready to be posted back to the buyer, does anyone know how the return is cancelled so I can receive the money from the buyer please as it’s on hold 

[papso22]

The buyer is going to have to cancel the return.

To be honest this is not a situation that ebay is set up to deal with.

[marco@ebay]

Hi pasty5rugby, thanks for your post.

Please note that dealing with a return like this is not something we recommend particularly, this is because if something goes wrong, we might not be able to cover any of the parties involved. In cases like yours, the best thing to do to make sure you and the buyer are protected is getting the buyer to open a return request, so they can send the item back to you, once you get the item back, you can refund the buyer if everything is ok. Then you can change/amend the item, and create a listing if necessary, so they can purchase the item again. I understand this process might not be as straightforward, but in this way both parties will be covered by our Money Back Guarantee.

For further information on returns, you can click here.

Thank you,

Marco