Has Custom Postage Now Gone ?

[jactac7]

Please can someone offer some advice.

I've read that we can opt out of the Simple Delivery and still use Custom postage but I cant see the Custom Postage option anymore when adding a listing ?

I've tried this on new listings, revising a listing, listing a similar item, and on listings under £10.

Is there still a way of using Custom Postage or has it completely gone ?

Any advice appreciated.

Thanks.

[neptune357]

Looks like eBay are forcing us to use Simple Delivery and forcing us into buying postage from eBay.  I am a stamp dealer and use Royal Mail stamps that I already have for postage so Custom Postage is what I want.

I wll investigate other ways of trading in the very near future,  goodbye eBay.

[ph4848]

I did find custom postage had disappeared and I stopped selling low price
items (including stamps) but now it has re-appeared and I can select custom
postage at £1 again, and like you it enables me to use up old picture
stamps. So do try again in a few weeks and see if your custom postage box
appears again. It could be a glitch that is being resolved. Ebay send me
loads of useless messages about "promoting my items" etc etc but never send
out messages about problems their customers are experiencing or when they
are resolved. So you will just have to keep trying and see when your
problem gets solved, which I expect it will. Good luck

[nessxy]

Many thanks for replying and hopefully it is temporary glitch one other respondent is so hacked off with it he is considering another way of selling his stamps.

[papso22]

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@neptune357 wrote:

Looks like eBay are forcing us to use Simple Delivery and forcing us into buying postage from eBay.  I am a stamp dealer and use Royal Mail stamps that I already have for postage so Custom Postage is what I want.

I wll investigate other ways of trading in the very near future,  goodbye eBay.

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Have you looked at the revised options for 'opting out' of simple delivery?

[sandrafirebird]

I am also having this problem, was working alright untill yesterday 21st November I mfound I could no op out, so I listed elsewear, not happy

[nessxy]

Yes its a real pain in the backside what I did the other day when pricing postage
I went to the biggest parcel size and weight and it let me put in the actual price

[suelel1968]

@sandrafirebird I'm beginning to think there is another glitch going on, but I don't know if it is you (people who want to post stamps) or me. Custom Postage comes up just fine on  a desktop using Edge for stamps. A lot of people have been complaining though. Dare i suggest switch off and on again, clear cookies and my personal favourite IT fix all hack... bash the mouse quite hard on the table.....

Seriously, stamps are fine for Custom.

[woody2402]

It's ridiculous,  small items that can go into a Large letter, ie £1.55 via custom postage are now £2.70 on simple delivery?  Customers are just walking away from so many of my small items.  Items that where £3 Inc delivery are now £4.20.  These items would be about £3.50 in a shop so it's kissed goodbye to probably tens of thousands of sales.  That said, ebay are getting a good deal out of delivery companies!

[17161716]

Simple delivery is definitely not "simple". I don't see why I have to put up with it. And DHL are NOT to be used. You have been warned 🙄

[nessxy]

Yes they need to get their act together I have recently filled in an online ebay customer satisfaction form expressing my disgust ay something that did not need to be changed in the 1st place on the account why fix something when its not broken!!!
Also where I live Evri takes at least one week to deliver I used it once and never again

[goodmans123]

And it gets even worse, and for for the buyer too.

I just sold a bunch of old graphic novels.  One buyer won two auctions.  Usually I would combine P&P and pass through the savings to the buyer. However,  I went to do that just to find I had no control whatsoever over delivery costs or options post auction completion.  The dispatch option was the dispatch option and could not be adjusted.

I looked it up on their help pages and apparently ebay is meant to do all this automatically, but not in this case they hadn't (and from that I guess pretty much every other similar case).  I could not combine the items in a single package, as ebay had capped the dispatch option for each item at 2kg as per each auction, whereas combined they were around 3.5kg so impossible to send as a single item. 

I messaged the buyer my apologies noting what had happened and that ebay now has total control over delivery.

I also noticed a system message saying the buyer had sent an question re delivery (no doubt asking to combine it), but the message was being managed by ebay (and they were not going to let it through to me) - pretty ominous approach,  and no doubt managed by some inevitably appalling autobot.

So, more costs and less options for sellers, and more cost and less options for buyers. 

Of course, these posts will make 0 difference and we are merely venting.  It is clear that ebay staff do not read (or at least action) these forum posts and are blissfully unaware (or more likely simply don't care) what a backward step they are making here for all their customers with this ridiculous policy

[nhvm]

Simple Delivery is 'pants!!'  my problem I am having is that simple delivery is setting the postage 'far to low' 

I have just tried to list something that is £40 and an unusual shape which will take some careful wrapping, then there's getting to the post office which is a way off for me and simple delivery calculates the postage is £2.80!!!!! - how's that work then. I worked it out and its £4.00 postage cost to me when you factor everything in - so ebay - stuff yourself Ill not bother listing.

[nessxy]

Wow that is absolutely outragous and its about time ebay listened to their concerned clients after all its us that are paying their wages
I submitted sa complaint direct to ebay the other day but as you mentioned do they even bother to read the communications regarding this stupid and frustrating new format

[nessxy]

Yes I agree what a stupid and nonsensical format my inbox is full of complaints about this topic and its about time ebay listened to their clients because as you said they can go and get stuffed and it seems some people are looking for alternative selling platforms

[janeee33]

I sold a silver item for over £100 and was offered no choice on postage and I had to use Ebay's simple delivery.

It bothers me as I used to use next 'day delivery' for expensive items.

Will Ebay cover the loss for expensive silver or gold items when the postage paid is generally around £3?

[61stephenuk]

eBay covers all items where simple deliver is applied to the listing for it's full value up to £750 for loss or damage claims.

[fitandfunshop]

Clear Delivery is being slowly rolled out to all Private sellers.

Whilst some can still see and use Custom Postage,  if it is not now available for you,  you are now under Simple Delivery postage only, Those who do have Custom Postage, some are waking up to see their postage on items automatically changed to Simple Delivery.

There's no escaping SD !

[cobwebcottage]

There is if you are a business seller so it may be advisable to read the policy as well as the distance selling regs.

https://www.ebay.co.uk/help/policies/selling-policies/selling-practices-policy/business-seller-polic...

[dougbat20]

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@61stephenuk wrote:

eBay covers all items where simple deliver is applied to the listing for it's full value up to £750 for loss or damage claims.

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Problem is, the couriers (certainly Royal Mail) only accept precious metals under Special Delivery, and Evri exclude precious metals, so the safest way of normally sending such items is not allowed on Simple Delivery! 

eBay are taking a huge risk with this because Royal Mail, and especially Evri, won't pay up for loss or damage.

I would never sell my precious metals on eBay, and especially not with Simple Delivery being mandatory.

[61stephenuk]

eBay cover the losses, we don't know what arrangements they have with their carrier contracts but it's likely they are no compensation agreements for better prices