Good news for private sellers! Reduction in fixed part of BPF and quicker payments from August!

[ruby*ryan]

https://community.ebay.co.uk/t5/Announcements/The-latest-updates-including-the-Buyer-Protection-fee-...

[notimpressedatall]

eBay showing first cracks:

We’ve made some improvements to Buyer Protection to better support your sales. Starting today, we’re reducing the buyer fee to make your lower-priced items more appealing to buyers. From 6 Aug, you’ll also receive your funds within 24 hours of the buyer paying. Get your funds faster You’ve told us that it’s important to know you’ll be paid shortly after a buyer places an order, and we’ve listened. Starting from 6 Aug, you’ll receive your funds in your eBay balance within 24 hours of the buyer paying. This will automatically apply for orders completed after 6 Aug, so there’s nothing you need to do. Learn more about getting paid How Buyer Protection works

Buyer Protection helps maintain a safe marketplace with risk monitoring, fraud detection, 24/7 customer support, and secure transactions for all purchases.

We’ve now reduced the fixed portion of the Buyer Protection fee from £0.75 to £0.10. Buyers still pay the fee and it’s included in the item price, so there are no surprises at checkout. Here’s how it’s calculated:

• A flat fee of £0.10 per item • 7% of the item price up to £20 • 4% of any portion of the item price from £20 to £300 • 2% of any portion of the item price from £300 to £4,000 • No fee for the portion of the item price over £4,000

When your buyer purchases multiple identical items in the same order, they only pay the flat fee once.

A live calculator is coming soon, where you’ll be able to enter a price and see the Buyer Protection fee in real-time, so you’ll know exactly what your buyers will pay. When making or reviewing offers, you’ll also see the fee split out from the total item price.

From today, you’ll be able to see the updated rates on your listings, and will notice the greatest impact on items priced £10 or less. If you have any active auctions and offers, they’ll continue to include the existing rates.

Learn more about the fee

A reminder about Simple Delivery

You may have heard that we recently introduced Simple Delivery, an easier and more secure delivery solution. As a reminder, from 6 Aug, any eligible live listings that aren’t yet using Simple Delivery will switch to this delivery option. In some cases, you may see a change to the courier you selected when listing your item. If you have a preference between Royal Mail and Evri, you can set your preferred courier in your Postage Preferences. There may also be cases where the cost of postage varies from what was initially shown. You can find out more about the rates on our Simple Delivery page.

If you have any questions or concerns, just get in touch—we’re here to help.

Thanks for being part of the eBay community.

[notchrissblood]

Hopefully this is a prelude to rolling all the recent changes back entirely. 

[julip3810]

So if you sell an item for £25, the buyer only saves 5 pence.  At the current BPF they would pay £1.75 and with the new rate £1.70.  Whoopy Doo!

[moonlight-rhapsody]

GET YOUR FUNDS FASTER

Starting 6 August 2025, private sellers with a strong sales history will receive their funds in their eBay balance within 24 hours of the buyer's payment, unless subject to a hold. To qualify for this payment experience, you’ll need the following:

• At least 10 completed sales with a combined total of £150 or more within the last 5 years
  • We’ll only count sales that didn’t have a refund, return, chargeback, cancellation, or case
  • We’ll look at all sales 5 years from the current date. For example, if it’s 6 August 2025, we’ll look at sales since 6 August 2020
  • We'll add up the subtotal for each sale (item price + postage costs) to work out the combined total
    • For orders using Simple Delivery, we'll only include the item price
    • We won't include any additional fees or taxes that the buyer was required to pay at checkout
• No more than 2 open requests, cases, or transaction defects in the last 12 months
  • An open request or case is when a buyer reports an issue with their order that hasn't been resolved yet
  • We count a transaction defect when either of these things happen:
    • The seller cancelled the order unexpectedly (e.g. because it was out of stock, or because they sold it to someone else)
    • eBay reviewed a case and found the seller responsible

Starting 6 August, you’ll be able to track your progress toward meeting these criteria in My eBay. We’ll evaluate each order for 15 days after it's placed before adding it to the tracker, and we’ll remove an order if issues arise. We’ll also notify you as soon as you qualify. If you’re already meeting these criteria, you’ll automatically benefit from this payment experience.

[sianchris]

My maths isnt great but i get it to buyer paying £1.10 ?

[sweetcharity.2013]

Great news when buying about the £10 mark, much the same when buying at £20 bar a saving of 5p.

At least it's going in the right direction, well done ebay for listening to the cash in our pockets.

[classic-brochures]

To give Ebay some credit where it's due, this does look a lot better, especially the payment within 24hrs, and the base buyer fee of 10p (which had killed off viability of listings under a fiver)

A couple of points maybe need clarified such as buyer fee being combined for *identical* items in the same order, not different items combined together?

Also, Simple Delivery getting switched on for most remaining listings on Aug 6th sounds like a challenge as I'll need to check every BIN listing I have.

[leighbayuk]

From today, you’ll be able to see the updated rates on your listings, and will notice the greatest impact on items priced £10 or less.

---

That explains why my listing prices have changed. Great to be told after the event. I assumed it was just buggy eBay code again which varies pricing for screen-to-screen.

Definitely an improvement though for low-priced items.

[fassiphone]

I'm so ecstatic that I've just wet myself...

[moonlight-rhapsody]

Post deleted while I check my maths!

[akemp1]

These are some good concessions at the top and middle of the email and to their credit they have listed in a number of areas we have been highlighting but for me the next 5 things they still need to do are,

1) support the various 2nd class Large Letter weights in all categories (except perhaps cars which they always treat differently) for items up to £20 which are covered by RM anyway (with delivery confirmation if the postie remembers to scan) if bought online.

2) apply the fixed element of buyer protection fee once on orders containing different items not just multiple quantity of same item - private sellers are generally unlikely to have multiple quantity of the same item for non-trading reasons (although it does happen sometimes for valid reasons).

3) rename the buyer protection fee a platform / marketplace fee to be more neutral

4) give a 'seller pays' option on the platform /marketplace fee similar to postage

5) get smarter with combined postage to stop it unnecessarily bumping the postage price up when a few items would still fit in the same postage rate. This may require them to think harder about how to capture the right information from sellers when listing items without it becoming more onerous. Or maybe giving sellers a page after sale but before generating the label where they can adjust the order postage to a different size/weight and combine postage where the buyer places multiple orders for ebay to give the buyer a postage adjustment refund.

However at the bottom of the email sadly 6th August seems to be the date they intend to 'violate' remaining listing postage options so I am going to put a non-selling holiday on closer to the time to see what damage they will do to them and stop anything selling with broken postage settings.

[julip3810]

For a £25 item under the new eBay UK Buyer Protection fee structure:
- Flat fee: £0.10
- 7% of the item price up to £20 = 7% of £20 = £1.40
- 4% of the portion from £20 to £25 = 4% of £5 = £0.20

Total fee = £0.10 + £1.40 + £0.20 = £1.70

The buyer would pay £25 + £1.70 = £26.70.

Under the old structure (4% + £0.75):
- 4% of £25 = £1.00
- Plus £0.75 = £1.75

Total fee = £1.75
Buyer would pay £25 + £1.75 = £26.75.

The new fee (£1.70) is slightly better value than the old fee (£1.75), saving the buyer £0.05.

[notchrissblood]

At least it shows that ebay have realised these recent changes aren't working. Looks like a full climbdown is too embarrassing at the moment, but this is a positive first step.

[hacarri-0]

Another blow in the face for business sellers

[comedydad69]

Good news for me at least..just clearing out our household tat, mostly around £5-£10, sorry make that £5 - £9.99.

do t mind simple delivery as our post office accept Evri..and eBay payout when/if buyers says didn’t get it.

Just waiting now for the other 20 threads all about this!

[sweetcharity.2013]

OTOH, on a £25 item the BPF could be £2.05 at the new rate, compared with £1.75 at the old rate.  Because you could read it that you pay 7% on the first £20, and 4% on the remaining £5 (+ the 10p)

=========

Starting 17 July, when purchasing from UK-based private sellers, the Buyer Protection fee is calculated as:

• A flat fee of up to £0.10 per item, and
• 7% of the item price up to £20, and
• 4% of any portion of the item price from £20 to £300, and
• 2% of any portion of the item price from £300 to £4,000

For active Offers and Auction listings that started before 17 July, the Buyer Protection fee is calculated as:

• A flat fee of up to £0.75 per item, and
• 4% of the item price up to £300, and
• 2% of any portion of the item price from £300 to £4,000

Yep, that's how I'm reading it. The more you spend over £20 the MORE IT COSTS compared to yesterday.

[sellingmystuff642]

That is the downside to this news re. Simple Delivery. Ebay seem to be listening with one ear but not the other. When SD is enforced  for already live listings that will effectively be the end of seling for me on ebay unless things change back. It also means I will buy much less due to having no sales. For God's sake ebay, listen to the people who use your platform before it's too late!

[sianchris]

Ah Thank you,  i was calculating each sale price separate, thought it was too good to be true lol 

[judydoodles]

They wouldn't need to "listen" if they'd used a wide range of private sellers in any focus group before making the changes.   

I notice yesterday's group chat was very quiet but now the @ebay gang will have a whole new raft of permutation questions to field next week...maybe start typing your queries in rough now. 😎