Hi, I sold our Dual Fuel Rangemaster oven today. It was collected by the purchaser this morning. The purchaser has, this evening, requested a refund claiming that the item isn’t as described. The purchaser wanted the ovens to be electric, but one is gas and one is electric. I even put in the listing that the main oven is gas, because I wanted to advertise that it has been barely used. Photo of listing below. I also showed her husband which oven compartment was gas when he collected it. In her messages this evening she has accused me of editing the listing which I haven’t! To add, she had sent a question before she placed a bid, which I didn’t get around to replying to, which said “Hi can I ask is the oven electric or gas just in the listing it says gas oven but it says dual fuel” so she clearly did know it had a gas oven. Is it likely that EBay will rule in her favour do you think? I don’t really sell on eBay and this lady clearly knows eBay inside and out judging by the content of her messages. It’s really thrown me. I’ve spoken to eBay and the eBay lady basically said the buyer can do what it likes. Surely this can’t be right? Thanks for reading and any advice.
