In case you are not aware, the responders to the threads on the eBay Community Forums are buyers and/or sellers, not eBay staff. In the very rare instance that one of eBay's staff members posts a reply on a thread you'll be able to spot it very easily - the edges are surrounded with blue lines, and a mugshot of the eBay employee is also included in the top left hand corner, along with the staff member's eBay ID.
With regards to buyers leaving feedback, the best option is to allow buyers to decide for themselves whether or not they wish to leave feedback in relation to the item that they purchased. If you insist on harassing buyers into leaving feedback for you then you may well end up aggravating them to the point where they end up leaving you the kind of feedback that you wish you hadn't received! A buyer may have been disappointed with the product received, but not to the extent where he or she felt compelled to leave you negative feedback, having instead chosen to say nothing at all; however, if you constantly harass the buyer into leaving you feedback for the item purchased then he or she may well decide to leave you some negative feedback as a result, if only to get back at you for your relentless requests for feedback.
In the event that you do not heed this advice and subsequently end up aggravating a buyer to the point where he or she decides to leave you negative feedback then you may well be stuck with that feedback comment forever, as unless the feedback left contains something that is in clear breach of what can and cannot be said in feedback then eBay will more than likely refuse to remove it if you ask them to do so.
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