Evri Returned Parcel saying RTS requested when it wasnt

[bound2beyours]

Has anyone experienced this? The parcel I sent through Evri was sent back tome and on the tracking details it said Return to Sender requested but I didn’t make such request and neither did the buyer.  No idea why this happened? Any advise please on what to do with this? Do I contact Evri or Ebay. Thanks much for your help. 

[cobwebcottage]

Did you use Packlink?

What reason does it say on the Evri website for the return?

[marco@ebay]

Hi bound2beyours, thanks for your post.

Have you checked your tracking info to see what it says? Receivers/buyers shouldn't be able to request this, and if you didn't do it, I'm thinking maybe there was an attempt of delivery, but the buyer wasn't at home, and it was worded/updated differently and it was just sent back to you as usual? 

Thank you,

Marco