Ebay's new buyer protection scam

[wayne15071965]

So I have been a seller on and off her since June 2001, Over the years I have sent items recorded delivery that either never turn up , or arrive with no notification of delivery.  Now someone wants to charge a buyer a fee for safe delivery, when they would have been charged that in the P&P cost.  Frankly it sounds more like a scam than customer service and Ebay are also trying to force us to use their shipping option, So much for free enterprise, sound like trying to get the monopoly on delivery as well.  As for hanging on the sellers cash til 2 days after delivery, really so post office goes on strike and you don't get paid, Think I may start looking to leave. So much for eBay's loyalty to us .

[lucy_farmer]

'They have said that you will receive payment 24 hours after you get positive feedback.'

So is this 'proof of delivery'?

'A buyer who has left positive feedback can still open an item not received case.'

Or not 'proof of delivery?'

(Or is it Shrodinger's feedback..? )

Come on ebay, make your mind up...

[papso22]

Ebay provides a breakdown of payments showing what they are for.  There would also be an argument that genuine private sellers won't have too much to check.  They don't really get 'orders' for their unwanted personal possessions.

[jckl1957]

Everyone will have an opinion on this.

I don't mind waiting for payment.

I only sell a couple of things a week and checking 'payments' once a week (maybe?) will only take a minute or two.

And, remember, nobody HAS to sell on Ebay.  It is a choice.

[jckl1957]

Positive (or negative) feedback is not proof of delivery.

The two thigs are separate and buyers have always been able to open an INR case even if they have left feedback.

[originsreborn]

I am a private seller. Have 3,000 items of vinyl which I have owned for over 25 years and I put them up for sale at a rate of about 6 a week.

Over Christmas I sold well. Back tracking to check payments would have been a nightmare for me.

[originsreborn]

I mind waiting for payment. Why should I? And why should Ebay sit as this comfortable 'middle man' holding our money (between buyer & seller) and creaming the interest! Imagine what they must make on the millions of people who sell on Ebay?

You're right, it is definitely a 'choice'. And it is a choice that fewer people will make as a direct result of this rubbish.

[myriad*seller]

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@dogrobinsnest wrote:

Another thing that must be considered is at present I always obtain a certificate of posting from the post office. At the moment on the very rare occasion that I have to make a claim the Post office are very good but I see there’ll be  inundated with many many claims and they will have to change their policy too, they can’t afford to carry on paying out on increase in claims from eBay sellers  as buyers will be trying to recoup the extra protection fees they will be charged. Unfortunately that is human nature !

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eBay refund the buyer (if they paid a protection fee), not the seller 

[myriad*seller]

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@originsreborn wrote:

An official 2nd class postage label via E-bay.

So you've confirmed what I'm saying. There is some kind of disconnect in the case I've highlighted. It's obviously been delivered, but the system is letting us down by not marking it as such, thus delaying my much needed payment.

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Did you upload the delivery confirmation number from your receipt to the sale details?

Once the delivery confirmation number (included free on all 2nd class parcels) shows delivered, then you will be paid. 

Standard 2nd class provides FREE delivery confirmation accepted by eBay but you do have to enter the number from your receipt into the system so they can track the delivery. 

[vinylscot]

You're a private seller, so you pay ZERO fees for eBay's standard service, at the level you are selling. No listing fees and no selling fees.

Is it REALLY too much for you to wait a reasonable period of time to receive your money?

When it boils down to it, no, it isn't.

The vast majority of those moaning about this will, sooner or later, realise that eBay still provides by far the greatest exposure for your listings, AT NO COST TO YOU. You'll carry on as you did before, and in a month or two the delay in payments will just be "how it is". eBay will confirm that the payment has been made, and you can then post the items in the full knowledge that you will receive the payment.

Nobody likes change, but it's not the end of the world.

[myriad*seller]

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@originsreborn wrote:

I mind waiting for payment. Why should I? And why should Ebay sit as this comfortable 'middle man' holding our money (between buyer & seller) and creaming the interest! Imagine what they must make on the millions of people who sell on Ebay?

You're right, it is definitely a 'choice'. And it is a choice that fewer people will make as a direct result of this rubbish.

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The "eBay makes lot of money in interest on our funds" myth has been debunked many times

There is no interest paid on digital money 

[papso22]

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@myriad*seller wrote:

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@originsreborn wrote:

I mind waiting for payment. Why should I? And why should Ebay sit as this comfortable 'middle man' holding our money (between buyer & seller) and creaming the interest! Imagine what they must make on the millions of people who sell on Ebay?

You're right, it is definitely a 'choice'. And it is a choice that fewer people will make as a direct result of this rubbish.

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The "eBay makes lot of money in interest on our funds" myth has been debunked many times

There is no interest paid on digital money 

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Actually ebay have now said (in the user agreement?) that they do earn interest so it can't be ruled out as a reason for the delayed payment policy.

[lucy_farmer]

'There is no interest paid on digital money '

?? really?

I thought the money flowing between buyer, ebay and seller was just sorta 'normal' money?

(I know it doesn't consist of anything other than zeros and ones on a computer, but then neither does the stuff in my bank account and that earns (an incredibly tiny amount of)  interest.

I thought 'Digital Money' refered to the Bitcoin etc currencies?

[dogrobinsnest]

You are incorrect No fees at present, this is all about the new fees of 0.75p + 4% on each item, whichever way you look at it its a seller fee, private sellers have had zero fees for a very short while only. If I am selling smaller items like postcards etc at £1.00 the new cost after ebay add there so called buyer protection fee there will be an 80% increase in the price of the item. For £5.00 item its around a 25% increase . I am happy to pay a fee to ebay as before, they are a business & have overheads staff payments etc, this new fee is out of proportion to the value of the item . Most items under £6.00 will not sell anymore. Please remember you business sellers will be hit by this as well because the small private sellers on ebay buy from people like yourself if they are not visiting the site then they will not be buying from you. Please remember Ebay was set up originally for private sellers not business .

[vintique*violet]

Exactly is has been long known that eBay use "special"  interest accounts with " customers" funds... and that we the " customers" even though it is ours  have no " investment" or " claim" on said accounts/amounts accumulated. 

[papso22]

"whichever way you look at it its a seller fee"

Not legally or contractually. 

[vinylscot]

There's an awful lot of silly assumptions and speculation creeping into this thread.

If you don't know what you're talking about, it's OK not to comment.

[dogrobinsnest]

lol
Sent from my iPad

[jckl1957]

I have said lots of times that I don't have an issue with waiting for payment. I don't have stock to buy or employees to pay.

When I went to work, I used to have to wait a whole month to get paid for all the work I had done in that month - it's not a new concept.

The last time I sold some of my gold jewellery at a 'bricks & mortar' auction house, I was paid 5 weeks after the sale.

And, there is a tiny part of me (a tiny but selfish and cynical part) which says that, if these sellers are going to be leaving in droves, I may even benefit from it.  There are a lot of people selling jewellery; a few less won't be to my detriment.

[infinibrix]

At the end of the day ebay will do whatever it needs to do to ensure it makes money therefore people ought to be careful what they wish for else they may end up with a worse deal. From ebays perspective they probably think that holding your money to make interest is a better solution for most people compared with having to charge them fees.
Nothing is for FREE! and yet it appears it is and will be as long as the solution ebay has proposed remains in place! The more people keep fighting against the change the more likely it is ebay will have to find an alternative solution which almost certainly won’t be free and then Private Sellers really will have something to complain about?

[valueaddedresource]

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@myriad*seller wrote:

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@originsreborn wrote:

I mind waiting for payment. Why should I? And why should Ebay sit as this comfortable 'middle man' holding our money (between buyer & seller) and creaming the interest! Imagine what they must make on the millions of people who sell on Ebay?

You're right, it is definitely a 'choice'. And it is a choice that fewer people will make as a direct result of this rubbish.

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The "eBay makes lot of money in interest on our funds" myth has been debunked many times

There is no interest paid on digital money 

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@myriad*seller  since October 2023, eBay's Payments Terms of Use has explicitly stated:

The balance on your payment account is not a deposit. You will not receive interest or any other earnings on the money held in your payment account.

And...

Funds received by [eBay] on your behalf represent an unsecured claim for payment against [eBay}, but do not constitute deposits. [eBay] may combine your funds with the funds of other [eBay] customers in pooled accounts and invest the funds. You do not have any ownership interest in these investments and any interest earned from these investments shall be retained by [eBay].

It is not a myth and it has not been debunked.