Ebay Payouts

[deanem72]

Has anyone noticed how ebay are now holding more of your money than they should?

Example 

Item 1 sells wednesday - total cost £17.75, delivered Friday and payout due Sunday/Monday - payout value £15.90

Item 2 sells friday - value £8.69, delivered Tuesday payout due Thursday, payment value £7.70

Item 3 also sells friday to same person, same values as above, but a partial refund to cover postage issued value £2

Monday payout - £15.75 not £17.75 as ebay have taken the refund from the funds held and have not attributed the refund to the item that was refunded.

SO item 1 now has a £2 reduction due to item 3 having a postage refund??  Item 3 does shows a postage refund, but has no value assigned to that.

I am aware I can make changes manually to my data to show it correctly, but surely ebay should only be taking the monies allocated for partial refunds from the monies they hold for those items, not just generic held funds

[marco@ebay]

Hi deanem72, thanks for your post.

We don't keep part of your earnings, that doesn't happen at all. If you didn't receive the amount in full, maybe a partial amount was deducted to cover an outstanding balance of something could've been related to the transaction in question or another transaction. If you want, you can check the breakdown of your transactions and payouts, and there you will be able to see why you received the amount in question. 

Thank you,

Marco

[tressygirl]

marco@ebay   is suggesting that you look at the breakdown of your transactions,  you can do this here:

https://www.ebay.co.uk/sh/fin/transactions

@deanem72