EBay it’s the end for private sellers.

[baddie74]

Well finally after changing the format of their selling platform it seems every couple of weeks you have come up with the ultimate level of stupidity with this latest total ridiculous set of changes. Nobody is going to wait what could be weeks to be paid for a item they have sold who ever dreamt up this idea much be so far from reality as needing to push every part time seller off the site. I knew when they came up with the idea of free selling it wouldn’t be long before the idiots that run eBay came up with totally and ridiculous idea to claw back the money they have lost the whole senior management team at EBay must seat round a table all wearing clown costumes saying what is the most stupid idea we can come with to really get rid of half of our customers and the biggest clown wins with this idea and all the other yes people follow. Well I had started selling a few bits again but never again and will not be using EBay again to sell anything it has become a total joke of a company I hope your poor and flawed decisions finally catch up with this once great place to buy and sell has become a total joke.

[five-in_five-out]

ebay have got you, all of you in their pocket. Yes shout scream and moan, take your listings down they don't give a jot about any of you small time sellers, we are just chicken feed. So do has you are told, like you did in primary school. NOTHING will change, get used to it or move on with your life.

[five-in_five-out]

Shares are divided up per country as it's always been, pound to dollar etc,etc,etc. Very strange question, are you numerically illiterate?😆

[jonatjonatjonat]

You state eBay’s shares are down in the UK.

Fair enough. Do you have a link that evidences this? I’m asking as I’m interested.

There’s a good chance you’ll just insult me again though. Possibly 150% chance.

[storage.boutique]

Eh? Hello? USA is the holding company. Who on earth might be bothered about the UK? 

[1956glyn]

Someone also needs to do their homework regarding the difference between Great Britain and the UK.....just saying  

[cornishexchange]

It's now 39 hours since the item sold and money still hasn't appeared in my 

eBay.

Is this 24 hours like on that moon in Interstellar ?

[4tek_electronics_ltd]

It’s the end for all sellers. EBay is not the platyit once was. 
I’m a Business seller, I have to pay business fees + my shop + income tax + national insurance + corporation tax + accounting software subscriptions + an app to sort out the hideous way ebay invoices things. 
two things get on my load,

(1) Private sellers who get away with selling more than I do as a business and can therefore undercut me to a large degree. EBay won’t accept third party complaints about such things. 

(2) complete lack of support from ebay in any dispute. I may pay £100 in seller fees on some sales but the answer is always refund the buyer no matter what the circumstances. Ive had customers take apart equipment I’ve sold them, send me pictures of it in bits then request a refund because a piece of equipment sold as used had dust in it. I’ve sent pictures of said equipment in bits to ebay and they still say I should refund. Just ridiculous, no support whatsoever. 

[incredible_how]

Sorry to hear about the difficulties you have had being a business seller. It does seem very unfair of eBay to insist the customer is always right, when clearly they were not. I've only had an experience as a private seller - a buyer requested full refund as book was not as described, fortunately eBay were able to read my description and see she either did not read description or was trying it on

[date80211]

Will you explain how eBay insists the customer is always right?

As a Customer, I've often found that eBay insists I must be wrong…

Other experiences are available and mine is that irrespective of Customers or Vendors, eBay likes to think that if Members hadn't made a mistake, there would be no reason even to seek help from Customer Services, let alone to complain.

Does anyone doubt my analysis?

[storage.boutique]

It really depends what you sell and how you sell it.

The fellow above that sells electronics on eBay is in a highly risky category where people do tend to try it on.

High value items on eBay, also a highly risky thing to do.

Selling as a private seller as opposed to a business, gets a very different response from eBay.

A lot is to do with what you sell, on what platform, to which customer group.

I used to use Royal Mail untracked to send my orders from eBay and had 10%+ in claims goods were not received. I switched to tracked and as if by magic those claims dropped to almost zero.

I think you have to think about what kind of customer buys from eBay, why they might do so, and mitigate any risk you can find in your particular business model. A failure to do so can result in disaster.

I dont think any of us can make total generalisations about the site however, as everyones experience is a little different depending on what you sell to whom and why.

[incredible_how]

Well I used an example of when the customer was not always considered right by eBay.

But I have read of a lot of sellers (more business than private) who have faced eBay saying refund the customer when there is no fault from the seller.

[b1tsandb0bs]

The customer is not always right. I have had it with very dishonest buyers, keeping the goods for over 2 years, breaking the item and demanding a refund. How can that happen but it does. 

I had buyer actually cut a hole in a top, send a picture of a different item which was not mine as the colour was 100% wrong, and only take a picture the size of a postage stamp and demand all sorts, but they were selling items that were no real.  Telling me it was not new and it still had the original packing and label where I purchased it. Ebay blame everything on the seller, and make out the buyer is always correct in their eyes, which the truth is not. 

[pegr-834437]

There will obviously be a small number of cases when eBay sides with the byer but in 99% of those I'd say both sides 'win and eBay eat the loss. This 'loss' comes from seller fee's/promo fees which are collected more from businesses than private sellers.

The biggest case of eBay siding with buyers is the fact you can open an INAD for an item that has gone via eBay authentication, so an item that eBay has confirmed is exactly as described they then accept an INAD and refund the buyer and send you the item back, this is even if you have no returns accepted on your listing. They also use the line sorry we never see the item, we just are a market place that puts a seller and buyer together so we cant side with either, even though by doing nothing they are siding with the buyer. 

Like I say its not 100% but its about 95/5 in favour of the buyer and then in that 5% the buyer will get a refund 99% of the time anyway.

[date80211]

So you may have and with neither details nor even statistics, how is that vague observation helpful here?

[date80211]

So you may have and how are those particular instances helpful here?

[storage.boutique]

I must say that in my 26 years on eBay as a business, I have never once experienced this issue.

I think it really depends on what you sell to whom.

I dont think your analysis of the percentages can even be vaguely correct therefore. For me, I would say 50/50.

[date80211]

Will you rephrase that, after looking again at the maths?

'There will obviously be a small number of cases when eBay sides with the byer…' is one thing.

'… its about 95/5 in favour of the buyer…' is almost exactly opposite.

Which did you mean, please?

Either way, what might 'both sides 'win and eBay eat the loss…' mean? Are you suggesting eBay often steps in to refund a buyer, without charging the vendor? If not that, what, please?

Will you say exactly what 'an item has gone via eBay authentication, so an item that eBay has confirmed is exactly as described…' might mean, and when that decision might be applied? In your own experience, when and how do items 'go via eBay authentication…' and how does that mean eBay has confirmed the item is exactly as described?

Did you not notice, 'no returns accepted…' on your listing might well break the law, and more likely breach eBay's rules?

(That eBay should never allow anyone to state 'No returns…' is a different matter but still, eBay should never let me, you or anyone else get away with such nonsense.

(If you need help distinguishing between 'Sold as seen…' and 'No returns…' when the item has not been seen, why not say so? Do you doubt many others here will be as keen as I am to clarify that?)

Why would you think eBay should not use the line, '… sorry we never see the item, we just are a market place that puts a seller and buyer together…'? What do you think is wrong with that?

How could eBay 'doing nothing…' mean siding with the buyer… or the seller? How is 'doing nothing…' taking a side? 

Like I say, will you rephrase what you Posted?

[date80211]

Really? Will you clarify your Post?

How, in your experience, does it depend what you sell and how you sell it, on eBay…? 

What 'platform…' but eBay are you Posting about, please? Which 'customer group…' could you mean, but everyone on eBay who happens by whatever means to stumble across your advertisement?

What leads you to believe selling electronics in particular or high-value items in general on eBay is a highly risky category where people do tend to try it on, please? 

What leads you to believe selling as a private seller as opposed to a business, gets any different response from eBay.

I think you do indeed have to think about what kind of customer buys from eBay, why they might do so, and mitigate any risk you can find in your particular business model.  A failure to do so can result in disaster… which one strong reason why it's so good that you learned to use Royal Mail tracked?  Were you sending Christmas cards to your Aunt Jane Doe, or commercial items? Which cost more… the tracking, or the losses?

[date80211]

So you may have, and is that a purely unsupported assertion, or will you Post details of several cases?

[date80211]

Will you please clarify all of that?

Cutting holes in tops or sending pictures of different items are both clearly fraudulent and should be reported to the police in any case, with eBay first warned that it should take account of the fact that such cases will be reported

Breaking the item and demanding a refund is also clearly fraudulent, but might well be harder to prove.  

  Almost separately, how 'keeping the goods for over 2 years…' come into this?