EBAY SIMPLE DELIVERY AKA "EVRI" A LICENCE TO STEAL ?.

[punkwroc77]

This year January to June 2025 I have placed around 60 orders. Most have been sent by Royal Mail a few with Yodel but all have been delivered on time and undamaged.

4 other orders have been sent by Ebay Simple Delivery (Evri) - 2 were out for delivery but were never delivered, one arrived smashed to bits and 1 was delivered a bit bashed up but intact and taking value into account not worth making any kind of claim.

The Seller of one item managed to get through to a real live person at Evri only to be told they do not hold records of self employed couriers and have no way to find out who the courier was who failed to deliver an order to me. Which would have been clearly seen to be an LP (See Picture). The tracking updated a few times but nothing was delivered and Evri claim they have no way to find out about what happened to the parcel. 

3 of the orders were for LP records so considering EVRI exempt "Vinyl Records" from loss or damage compensation why are Ebay allowing Evri to be used for record orders ?. I have never used Simple Delivery so I do not know if Sellers get any options on courier once simple delivery is selected. However I would have thought Ebay would prevent  sellers being able to send records with Evri given the fact records are exempt from compensation.

Most recently I ordered a LP from America for a friend . The cost not including postage was £103. Parcel duly made its way across the USA with USPS,then onto DHL but now I discover that it will be handed over to EVRI once it reaches the UK so to add to everything else it will be sent by a 5 day £20 max' value economy service. I do not expect the record to be delivered or if by some million to one chance it is that it will be undamaged. ( This could actually cost me a 40 year + friendship )

So who is responsible here ?... The seller for not checking on which couriers will be used and for not checking the parcel is adequately covered for loss/damage ?.

Ebay for allowing items to be sent with a company that list those items as not eligible for loss/damage protection  ?.

Ebay for partnering with a company who hand over orders to anonymous individuals that can just keep car loads of parcels with no fear of come back form Evri  ?.

In the mean time I have lost over £200 and no way to be refunded as items were sent by Evri so no compensation for the loss or the damage to the seller to pass onto me.

Picture relates to a parcel with a £40 record which was never delivered.

[theelench]

I doubt if anyone can answer your questions.  The Community Team seem to be as much in the dark as everyone else and I haven't seen them replying to a single question on the boards about SD.

I think it's shocking that ebay can take control of sellers deliveries under what they call a "service" but which has gaping holes in the T&Cs and where the price they can charge can be variable.

Shoddy is a kind way of describing it.

I buy and sell glass (or used to) and would not trust evri to deliver whether as a buyer or seller.  Yet even if I select RM only ebay still reserves the right to give the seller an evri label.

I have one test item live at the moment, a £750 glass lamp which ebay thinks is suitable for SD  --  Not a chance ebay. 

[varl131]

The Seller of one item managed to get through to a real live person at Evri only to be told they do not hold records of self employed couriers and have no way to find out who the courier was who failed to deliver an order to me. 

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I cannot believe this. At the very least the taxman would want this information

Do not Evri have records of what thet pay these cuoriers. Surely no company can be as badly run as this seems to indicate.

[missdollydaydream]

Surely no company can be as badly run as this seems to indicate.

Errrrmmmm.......................................eBay?

[superchallenge]

Evri are rubbish. They were rubbish when they were Hermes, they're rubbish now, and if they're still in business in a decade's time, they'll be rubbish then, too.

I tried them as a seller for one week. 10 items sent. 4 "lost" at the outgoing delivery depot. AKA, stolen by the courier. Compensation? Not a bit of it.

Every other time something gets delivered to me by Evri, it looks like its been kicked into the van on the half-volley and then punted at my door at the other end.

If you're a private seller that isn't opting out of using Evri and then advertising that you only ship via Royal Mail, then you're missing a trick right now. I'm even considering doing it as a business seller, just in case people don't notice and think there's a chance I might use Evri, Yodel, or any other company that I wouldn't trust to deliver me a sandwich.

[1956glyn]

Its an educated guess BUT i think that the Evri Couriers are all self employed and therefore responsible themselves to pay their tax etc.

[ed_58611]

You are covered by the Moneyback Guarantee and should therefore have filed claims for non-delivery and not as described for refunds on the 4 records mentioned.

The seller is responsible for the courier & their poor service, and it's up to them to know what is or isn't covered by Evri or Simple Delivery.

[1956glyn]

and for Ebay not to force simple delivery on sellers on items that are on Evris excluded or send at your own risk list......which is very very long.    Ebay also have a "get out of jail term" for NOT repaying a seller if they deem it inadequately packed. 

[ed_58611]

Exactly. But whatever the case, it is not the OP / buyer's fault and they are entitled to a refund.

[akemp1]

If you want a well informed view of the relative performance of Evri and RM then ask a postmaster as many Post Offices now sell both carriers, take prepaid items for both carriers and offer buyer collections for both carriers.

Sorry this video is an hour long but it's worth it particularly around the middle where they discuss their difficulties getting Evri to collect from their branch where bags stuffed with hundreds of Evri items including next day services go uncollected for days and the drivers lie that their branches were closed to improve their stats and not get into trouble for failing to collect. The postmasters say they struggle to contact Evri to tell them about all the uncollected and overdue items that are accumulating.

The slides also show exactly how much a postmaster gets paid for selling popular RM and Evri products and how they will get paid much less if the customer has a pre-purchased the label.

Postmasters say they feel bad for selling Evri postage as they know the customer will get a poor collection, poor customer service if there are issues and that items just get dumped on delivery but they still have to push a certain amount of sales each week to stop Evri from removing their service from their branch.

https://wwwyoutube.com/watch?v=-9B3iS2kiYI 

The conclusion I was left with was that Evri signup big companies like Ebay etc who think they are OK despite their reputation because their data suggests their overall performance is very good but that's probably been corrupted by misinformation that give Evri exclusion or stop the clock allowance when collection and delivery drivers fail to do things in a timely manner and lie about the reason.

[moonlight-rhapsody]

"Parcel duly made its way across the USA with USPS,then onto DHL but now I discover that it will be handed over to EVRI once it reaches the UK"

I agree that it's the seller's responsibility and that the buyer is entitled to a refund, but would the seller even be able to find out how the parcel was going to be delivered in the UK.  When the seller contracts with USPS, does USPS know that they will use DHL for that particular parcel and that DHL will use Evri.  I'd be surprised if they do, because I would have thought that USPS and DHL would both want to retain the flexibility to use whichever service was they deemed the most suitable at the time.  I might be wrong though, does anyone know if USPS guarantee which couriers for the length of the journey?

[varl131]

Its an educated guess BUT i think that the Evri Couriers are all self employed and therefore responsible themselves to pay their tax etc.

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Agreed; but if E-Bay are now required to supply details of their 'self employed' sellers.

I am sure the tax man  would want to know who was employed on a self employed basis by Evri..

[ruby*ryan]

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@akemp1 wrote:

If you want a well informed view of the relative performance of Evri and RM then ask a postmaster as many Post Offices now sell both carriers, take prepaid items for both carriers and offer buyer collections for both carriers.

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Yeah, cos that's not going to be at all biased is it?! Of course the POs are going to say RM are better.

I stopped using POs years ago - the staff in our 'main' one were rude and knew very little about the services they offered. They were more intent on trying to upsell insurance etc.

I used RM quite happily, until they kept coming at me with made up surcharges 😞 I then switched to Evri (Hermes as it was then) and as I was still a business seller at the time I was sending  quite a few parcels each week. Now I am retired and just selling off our own stuff, it's just occasional, but I still use Evri.
In all the hundreds of parcels I have sent with them I have had one lost, one damaged (delivery driver + 6' fence + concrete path). Both times I got a full refund fairly quickly. As a buyer I prefer Evri to RM, at least Evri Tracking is pretty reliable, whereas RM tell me the item will be here Tuesday, then deliver it Monday or Wednesday.

[akemp1]

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@ruby*ryan wrote:
Of course the POs are going to say RM are better.

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Only because it is. If you watch the video you will see postmasters in conflict with their HQ management where they all do want to sell higher volumes of Evri in order to reduce their dependence on RM but the problem they cannot resolve is that Evri just isn't a good enough service to recommend to customers and the lack of collections give them a lot of operational problems.

[nursediesel]

Ebay is pretty much stopped hiding the fact that they are having to steal from their long time customers. They hold our funds so they can get interest. We have to initiate withdrawls so they can hopefully steal a few more days interest of our funds. They take our shipping options away and leave us with the 2 worst shippers in Britain so they can make money from selling shipping. I think ebay must be in real bad shape to resort to stealing from their own customers!

[wellingnorth]

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@akemp1 wrote:

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@ruby*ryan wrote:
Of course the POs are going to say RM are better.

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Only because it is. If you watch the video you will see postmasters in conflict with their HQ management where they all do want to sell higher volumes of Evri in order to reduce their dependence on RM but the problem they cannot resolve is that Evri just isn't a good enough service to recommend to customers and the lack of collections give them a lot of operational problems.

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In my regular post office the clerk agrees with me that Evri are unreliable and after a few half-hearted attempts stopped trying to suggest I use them. But for other customers asking to send something 2nd class he always asks if they would prefer to use Evri as it's cheaper and tracked and a lot of them then do so. 

[nursediesel]

According to the latest data from Ofcom's annual Post Monitoring Report, Evri has been identified as the worst-performing parcel delivery company in Britain, with a customer satisfaction rate of just 32%. This marks the fourth consecutive year that Evri has held this position.

[kath3735_wxmjn]

I have only one experience of buying from America and that was through Amazon.  I tracked the item for its three day journey over several States and then it arrived in the UK, was handed over to EVRI (which is when my heart sank!).   Still waiting and that was two years ago...   I waited a few days and it had still not moved so i contacted Amazon on the friday and on the Monday i received a copy of the same DVD!.  No messing, no quibble, no having to wait weeks to see if they would eventually deliver.  (still not sure why it had to come from over there though as they obviously had it in stock over here..)

[kath3735_wxmjn]

my experiences are the complete opposite.  EVRI courier will not deliver off the main roads, RM visit on a regular basis even with one small letter.  As a seller and a buyer i have never had any parcel go missing with RM.  The staff in our local post office are wonderful which is one of the many reasons i would not use SD.  Tracking with RM (and i only use the certificate of posting) is usually pretty good (not perfect but then not much is), of the 31 items i sold before i delisted only one was not tracked and i had to wait the 14 days for payment.  Tracking with EVRI is a nightmare,  as the courier will not deliver (lies and puts no one in when there is, usually with the door open) and then the item keeps going back and forward and you cannot find out where it really is.

[kath3735_wxmjn]

mind asked me once and then obviously decided that they would rather not hear me ranting about EVRI again!  They are used to me mind as i used to go in so often..