Does Simple Delivery assume that all private sellers have a printer?

[wintersdawn1]

When simple delivery is made mandatory for private sellers will the process be as follows:

* Purchasing buyer chooses the postage option they want i.e. Royal Mail or EVRI

* Buyer completes checkout, buying the postage from ebay

* Ebay sends the postage label to the private seller

What if a private seller does not have a printer to print the label that ebay sends them?

[the-nutwood-collection]

I don't like that 'generally'.  What if the carrier refuses compensation because they say the item was inadequately packed? 

Hopefully, eBay's contractual agreement with the carriers states that there's to be no argy-bargy about blame - carrier just has to pay up.  Or maybe the agreement will be the same as an OBA - a cheaper price = no compensation, so eBay will just pay up out of its own funds.

[andha-21]

The "generally" is bad. That leaves the "Buyer gets the product/refund/or both, eBay gets their fees, seller gets nothing" scenario wide open.

Happy buyer, happy eBay, sod the seller.

It's pretty similar to their "typically" in the funds release and. Works as long as people assume they play fair.

[andha-21]

Not only the carrier, buyer too, because eBay will be in charge.

[myriad*seller]

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@a45heaven wrote:

Am I right in remembering that ebay pay the buyer for the lost item, from ebay funds? (presumably what should have been sent to the Seller). 

Where does the Seller get compensated for the loss of their product?

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Yes, eBay refund the buyer if the item gets lost in the post

The seller does not "get compensated" as they kept the buyers money, so it would be fraud to claim for the price of the item when you didn't have to compensate the buyer! 

[vintique*violet]

Yes, if you use eBay's Simple Delivery service in the UK, you are generally protected as a seller if an item goes missing or gets damaged during transit, as the protection covers the item from the moment it is scanned into the carrier's network until it is marked as delivered; meaning you wouldn't be held responsible for issues that occur during shipping. 

This is because the item still is under "ownership" by the seller until it is " considered successfully delivered" and if the item were to go missing or damaged in transit then usually the seller would have a claim on the postal service used. ebay are now taking that " responsibility"... however if said item is lost, the buyer has paid directly to eBay with SD, the seller has received no funds due to " funds held" and would not receive any funds due to a case then being opened by the buyer for non delivery... usually the buyer is refunded and the seller opens a postal claim for non receipt...  so if eBay are claiming that they will refund the seller, where does the buyer stand? It is their monies which paid for the item, their monies which they can now claim back.  

eBay are holding funds in " pending" ...eBay refunds buyer due to claim of non receipt, which means the seller is without funds or the item... so are eBay claiming that they will also refund the seller for the item which is lost and then ebay claim from the postal courier under their contract?

Or are eBay claiming that from the funds held,  they refund to the seller, the seller has to then refund the buyer... which would mean the seller is again without funds or their item? 

What am I missing? 

@tressygirl 

[a45heaven]

so to be clear - an item sells for £10 plus £4.00 postage. the item is shipped under the new system and is lost.

the buyer will have paid £10 + £4.00+ what ever the buyer protection comes to? to ebay = £ ?

ebay pay the £4 postage to pakilink.

ebay refund the Buyer £10 + £ 4 but lose the buyer protection to ebays coffers?

The seller receives £10 + £4, minus the 20% selling fees from ebay.

ebay receives the 20% sellers fees from the seller, the buyer protection fee from the buyer, and holds the £10 + £4 which was due to the seller from the buyer. 

Jesus - ebay really did make a simplified payment system when they lied about MP !!!!!!

[moldosgifts]

How is my item covered?

Items are protected against loss or damage from the moment they are scanned into the carrier's delivery network until they are marked as delivered by the carrier. In the event that a buyer raises a claim for an issue that occurs during transit, you'll not be held responsible.

is what ebay say about it

[vintique*violet]

The seller owns the item until it is successfully delivered. 

Should any loss in transit occur eBay are stating that the seller will not beheld responsible. ebay are holding the sellers funds until " delivery." 

So do eBay refund the buyer from the " held funds?" 

If so when does the seller get their funds? 

Are eBay refunding both?

Or are eBay refunding the buyer separately and releasing the " held funds" to you the seller so that you are paid for the item which belongs to you whereby the postal service has failed, and then ebay make a claim under their contract with said postal service? 

Clarification is needed by eBay.

[vintique*violet]

How is this QR code delivered to the seller, where do they find it to use? What if no drop off points are close to them? 

@brookheather 

[jma2815]

In an email. If you’re using ebay you have email. Whether you have a mobile device to take to the drop off point is just one of the problems that could develop from then on.

Sellers need to be able to sort out their own postage and set their own routine. We are not ebay employees and a great many of us can’t operate as if we are. They know this, its part of the plan. 

[myriad*seller]

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@a45heaven wrote:

 

@tressygirl 

 

thanks for the answer - i saw that on the  help page - but it didnt say Buyer or Seller ( actually should be  both)

Buyers need postage and price refunding , seller needs the items value refunding ( That bit is highly debatable as to if the sale price , or what the seller paid originally?

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No that would be fraud if the seller tried to obtain compensation after the buyer has been refunded by eBay and the seller gets to keep the sale price

Only the BUYER needs refunding

If the seller attempts to claim compensation that would be postal fraud as they have no financial loss 

[myriad*seller]

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@andha-21 wrote:

The "generally" is bad. That leaves the "Buyer gets the product/refund/or both, eBay gets their fees, seller gets nothing" scenario wide open.

Happy buyer, happy eBay, sod the seller.

It's pretty similar to their "typically" in the funds release and. Works as long as people assume they play fair.

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Probably because sellers will now send damaged items in the hope that eBay refunds the buyer

So they need a get-out clause as soon as sellers discover this loophole. 

Eg dent the box *slightly* before posting, add the damaged item and eBay refunds your buyer

eBay really haven't thought this through now have they....? 

[myriad*seller]

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@a45heaven wrote:

so to be clear - an item sells for £10 plus £4.00 postage. the item is shipped under the new system and is lost.

the buyer will have paid £10 + £4.00+ what ever the buyer protection comes to? to ebay = £ ?

ebay pay the £4 postage to pakilink.

ebay refund the Buyer £10 + £ 4 but lose the buyer protection to ebays coffers?

The seller receives £10 + £4, minus the 20% selling fees from ebay.

ebay receives the 20% sellers fees from the seller, the buyer protection fee from the buyer, and holds the £10 + £4 which was due to the seller from the buyer. 

Jesus - ebay really did make a simplified payment system when they lied about MP !!!!!!

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What 20% selling fee?

Private sellers have NO selling fees

So the buyer would receive a £14 refund (from eBay) if items were lost or damaged in the post

And seller would receive £14 as the sale price 

The seller has NO selling fee - private seller are not charged fees

[vintique*violet]

So the buyer would receive a £14 refund (from eBay) if items were lost or damaged in the post

And seller would receive £14 as the sale price 

When would the seller receive their  funds from the item sold? 

eBay are holding their funds just  "in case?" 

They would still be on " hold" as item not delivered... 

Will  the buyer be refunded from the " pending  funds?"

As it states in their terms and conditions that the " pending funds held" the seller can  access to purchase ebay postal labels and/or to send refunds? Or will eBay automatically take those funds to refund the buyer? 

If so, where are the sellers funds?

@myriad*seller 

[manyjamjar]

Just did a trial listing in electronic catagory on my laptop and SD didn't show up.

Wonder why ??

[jma2815]

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@myriad*seller wrote:

RM will print labels if you get them to collect your parcels from your house 

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They won’t if the buyer has selected Evri delivery. 

[wintersdawn1]

As far as I know its only BPF that has been applied to the Electronics category, not SD yet.

[a45heaven]

More confusion for my simple mind.

Who sets the postage charge to the item for the Buyer?

If its ebay, or a weight, then where does packaging materials come into the equation?

Adding it into Set Sale, is one escape route, not forgetting an extra 10% plus for ebays reapings, but what about auctions and adding in the postage cost?

Where does combined shipping figure?

ebay must be very desperate to get more monies  in when they unearthed this can of worms - no wonder they cant launch the system on time and as they wanted to.

[jma2815]

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@a45heaven wrote:

More confusion for my simple mind.

Who sets the postage charge to the item for the Buyer?

If its ebay, or a weight, then where does packaging materials come into the equation?

Adding it into Set Sale, is one escape route, not forgetting an extra 10% plus for ebays reapings, but what about auctions and adding in the postage cost?

Where does combined shipping figure?

ebay must be very desperate to get more monies  in when they unearthed this can of worms - no wonder they cant launch the system on time and as they wanted to.

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Well as far as I understand it…

Ebay bots decide the size and weight of an item from the category and description, then offer the buyer ‘appropriate’ ebay shipping labels at checkout. 

The fee will be applied per item, not per transaction, and there will be no combined shipping unless items are taken down and listed together as a ‘lot’. 

Packaging will not be accounted for so must be included in the item price. 

I know that’s not everything but my head hurts now. 

[jane3398]

I don't sell a lot, but I include my postage in the Buy It Now.  We have no Evri here (small town in Yorkshire) only the Post office.  My question is, will Ebay take the postage from my selling price (which is fine) and can I be guaranteed to only get a Royal Mail postage label?