@felinesrfun1 wrote:
I have just won a dispute as the card privider sided with me. Buyer bought a ring, claimed she didn't like it but I didn't refund seller remorse cases and state this in my auctions.
Then she opened a chargeback saying the item wasn't as described which was a blantant lie as she also had paperwork to prove the ring description was correct.
This buyer was trying it on and flip flopped in her messages about what was wrong with the ring. I decided to dispute the charge back providing my close up photos and all her messages changing her mind, claiming new things and stating this was a fraudulent scam which it was.
Given had I agreed she didn't need to return the ring I decided I was on a hiding to nothing so disputed the chargeback because had she won she still might not have returned the ring anyway.
That being the case my next move was the small claims court.
However the card provider saw this for what it was and I am relieved because I stood to lose money I needed.
Those who will say don't sell jewellery on eBay I don't sell anything above £500 and in 15 years have never encountered this problem with 100% feedback as a seller and buyer. As a seller I've had repeat customers and always had happy customers.
So saying you won't win a chargeback is wrong. It can happen as my case proves and if an item cost is worth it then I say go for it.
Good to hear that you were able to successfully challenge a chargeback. I never said that it isn't possible to win, I just pointed out that the chances of doing so are very slim. Defending an 'Item not as described' chargeback is extremely difficult in exactly the same way that defending an 'Item not as described' dispute under eBay's Money Back Guarantee is.
Certainly, if the item is high value and you have evidence that either proves or indicates that the claim is fraudulent, it is worthwhile challenging.
My guess is that your challenge was successful because the buyer had initially attempted a 'Change of mind return request' and you were able to prove that fact. If the buyer had just gone straight to an 'Item not as described' chargeback then you probably wouldn't have won, even though that in its self is reason enough for a card issuer to refuse a chargeback (a buyer is supposed to try and resolve the issue with the merchant first before going down the chargeback route).
@felinesrfun1 wrote:
Even if you agree to accept the dispute the item may not be returned so you have nothing to lose. I also filed with action fraud and gave ebay the reference number.
Why should somone be able to defraud a seller and a card provider?
with these cases if a seller loses, eBay should say no money released until the seller confirms return of the item in the original condition.
That would stop a lot of these overnight.
Whilst that would indeed resolve a lot of problems, unfortunately, eBay has no control over the refund process. Once a chargeback is filed the funds are automatically clawed back from the merchant (in this case eBay) and the merchant is then informed of that fact and given the opportunity to challenge the chargeback. If the merchant challenges the chargeback then the card issuer will decide whether the chargeback should stand or be reversed. If it is reversed then the funds are returned to the merchant.
The merchant can ask the card issuer to try and get the item back from the buyer but, rightly or wrongly, returning the item is not usually a condition of the refund to the buyer.
