02-06-2025 1:06 PM
Late last year I sold an item on Ebay. The person complained about the item and demanded a refund claiming it was not as described; he also gave me negative feedback. He was refunded but did not return the items. Within a short time, items identical to the ones I had sold him were being advertised by him on ebay. He claimed one item was damaged and sent a photo of the alleged damage. I did not sell him an item damaged in that way.
He is a rechromer and has admitted that to me. I think he has rechromed my items, which are my property, and is now selling them on ebay. I made a complaint to ebay and ebay did nothing at all about it. I am unable to contact ebay despite my belief that he has committed a criminal offence, that of theft.
I am disgusted at the way both he and ebay have behaved over this. I have a negtive rating and do not have my goods back.
Solved! Go to Solution.
04-06-2025 12:11 PM
@gileso123 wrote:
There is actually a lot I can do about it.
Go on, then. Keep us updated.
Whilst you're in court, don't forget to repeatedly leave out a bunch of key information, and lash out at anybody who asks you a question or even makes the slightest suggestion that they're not on your side.
I understand judges love it when that sort of thing happens.
04-06-2025 11:25 PM
04-06-2025 11:28 PM
04-06-2025 11:32 PM
05-06-2025 8:19 AM
'Ok then, so I can buy goods off Ebay, damage them, demand a refund on the basis that they goods were not as described, and when the seller refuses a refund because he states, rightly, that the items were not damaged when they were despatched, he has absolutely no substance to his argument.'
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Well yes, yes you can.
But you won't get many items *and* the refund.
99.9% of sellers will accept the return and won't refund until they get their items back. That's how returns are supposed to work. They've read the rules and know they've no choice.
They may well be 'right' and the buyer is pulling a fast one, but unfortunately that's tough.
Yep, it's not 'the law', but because of the User Agreement (which obviously you've read, understood and agreed with, simply by using ebay....) you're not going to get far with many legal avenues.
(Opening a 'not as described' case for return , is how a certain ammount of buyers get stuff returned and refunded when they've simply changed their mind about the item, and the seller 'doesn't accept returns'. Unethical, but it happens)
05-06-2025 11:30 AM
It does seem to be the case and it is shameful that Ebay permits it to happen. Ebay needs to put its house in order; unfortunately it seems to be doing the reverse. It's impossible to speak to customer service agents any longer as one example.
05-06-2025 11:35 AM
@gileso123 wrote:It's impossible to speak to customer service agents any longer as one example.
If you ever wish to, you can speak to an eBay Customer Service agent.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.