Customer doesn’t understand return policy

[geocad_0]

Having problems with customer he unhappy with item but doesn't understand returns.

[gjalp]

Has he opened a case?

[*vyolla*]

I think that they're just angry.

I'd just send one message telling them to open an eBay return and wouldn't engage with them after that.

I am confused though, the buyer thought that they were buying a circa 1500 medieval shield and maces for £140 because they were listed as such. 

[geocad_0]

Yes I sent return label ..but he seems to want to send abuse

[jckl1957]

Have they opened a case and did you send the label through the case?

If not, send them a link to start the return and then don't respond to them any more.

If they don't use the label and return the item, they will lose out.

Do stay polite and helpful.

You don't have many sales so a negative from this buyer would have a big impact on your feedback percentage.

[insidethe93]

The buyer's abuse needs to be shut down. No one should have to put up with that.

Maybe consider this as your final response to the buyer? "I am following eBay's procedures. Until you also start following eBay's procedures there is no point me replying to you. eBay's procedures are explained in its Frequently Asked Questions section, so you don't need to ask me how to proceed."

Don't forget to respond if the buyer leaves negative feedback, so that potential buyers would see your brief side of the story immediately below it.

Good luck. Their rudeness is appalling. Hope you won't let it get you down.

[cobwebcottage]

I would think the onus would be on the seller to prove that the item they sold was over 400 years old. One photo and saying 'medieval' is not much of a description so I am not surprised a buyer opened an item not as described case. 

[*vyolla*]

Item specifics state pre-1500 in three different fields too.

Pretty sure that you could ad a couple of extra noughts to the price if this was really the case.  Buyer thought they were buying the real deal and is now a bit cross.

[cobwebcottage]

I wonder why it wasn't snapped up by the British Museum....

[geocad_0]

I'm sure I stated to him it was reenactment piece with rubber flails as I wouldn't have been allowed to sell an original one as it's classed as,weapon 

[geocad_0]

Anyway it's up to him he has return label..but I really shouldn't have to put up with abuse !!

[cobwebcottage]

You listed it in Ancient/ Medieval (Pre-1500)

You really need to make it clear in your descriptions and have the word 'reproduction' in the title.

This would be a better category Collectable Blade Accessories, Armours & Shields for sale | eBay UK

[*vyolla*]

Your listing basically states that it's the real deal, there's nothing in it to imply it's just a cosplay piece.

I agree that your buyer shouldn't be rude though. However, some people are just clumsy in their communications.

[insidethe93]

I didn't see the part about age or authenticity until later, but didn't feel I needed to post again as rudeness is not justified anywhere on this shopping platform. Now I realise the buyer's rudeness was understandable, but understandable doesn't mean justified, though perhaps apologies buyer to seller and seller to buyer might not go amiss.

Also, rudeness is often counterproductive - what if a seller decides to cut off communication immediately on receiving a rude buyer message?

Buyer, please just look up eBay procedure and follow it to receive a full refund.

Seller remains entitled to leave a comment if buyer leaves negative feedback. Personally, if it were me as seller, something like "I apologise, this was due to a mistake in my product description. I have given a full refund / I tried to give a full refund."