Many have been finding the switch from Custom to Simple Delivery rather difficult - so if you haven't sold for a while, it must be very confusing... 😧
It is only fairly recently that some items/categories are now allowed to use Custom postage again, and DHL has been added to Simple Delivery for heavy items - so there are changes going on all the time. Have a look at the eBay help pages to get up to speed - or ask questions here if you get stuck.
Good luck!
What's new
Simple Delivery is now optional for more items priced £20 or under in categories like Trading cards, Coins and Stamps, Mobile Phone Cases, CDs, and DVDs, which are typically letter or large letter-sized and 100g or under. Now you can choose to select a low-cost, untracked delivery option when protections aren’t essential, or stick with Simple Delivery to benefit from prepaid labels, automatic tracking, and full protection if the item is lost or damaged in transit, all at competitive prices.
You can now benefit from Simple Delivery’s ease and protection when posting bulky items with DHL. DHL will be automatically selected when listing parcels weighing up to 30kg with dimensions up to 120cm x 80cm x 80cm. Your parcels are collected at your doorstep, plus, the label will be brought to you when your item is being collected.
Book a home collection with Royal Mail when you generate your label directly through eBay - and pay no extra fee. Once booked, the courier will automatically bring your prepaid label when they come to pick up your item, so no printer is required.
