Custom delivery option disappeared

[bristol.vintage.scene]

Have tried to list an item this afternoon and there is no option for custom delivery anymore, either that or I can’t see it?!? Any ideas?!? 

[lucy_farmer]

Might be “the rapture”

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More likely 'the rupture'..........

[luckyamulets]

Well I have 2 ebay account  , first I use via the app and a couple of days ago I could only list new items under simple delivery and already my first so i had a rathercomplaint about late delivery ty evri,now just had a rather colourful conversation with ebay and said I will leave ebay within the  next week and as if by magic I have custom postage back

 As for my 2nd newer ebay which I use via Web still only option is simple delivery but I have managed to deselect evri from both

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@221b wrote:

I was told by eBay representative on Tuesday  that you can no longer opt out of simpler delivery on the app, you have to use a browser on your phone to use the website (not the app) to adjust postage options. A real faff.

I’ve had a tinker and think you can still create the listing in the app, but then tweak the postage on phone browser afterwards before going live with the listing, but not finalised it to properly test it yet. 

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[clare-pool]

Ebay have said that Simple Delivery is now the only option

[woodbinescab]

They removed custom postage so private sellers can be charged more. The buyers fee also reduces your sales because buyers can buy cheaper with business sellers. This means private sellers will have to reduce their prices to sell most items.

[sparklysporran]

Not happy with being bullied into using simple postage - I need to pack item and then weigh and decide the postage as I used to ! This is not a good move from eBay   With the seller fee as well items have to be reduced   Why could they not just leave it alone. Totally fed up with them and will try Vinted in future

[inglewooddesign]

Having the same problem, i can't comprehend how moronic the people at ebay actually are. Eg, trying to list a table with dimensions of 75cm x 100cm x 100cm, the largest parcel size i can select is 61cm x 46cm x 46cm(medium parcel). I've just been on the phone to customer agent for 55 minutes and got absolutely nowhere....ebay self destruction? Stupidy of the highest order, how can a company the size of ebay be this incompentent. Mind officially blown!

[3942rick2005]

https://community.ebay.co.uk/t5/Seller-Central/how-do-you-list-anything-bigger-than-61cm/m-p/7882638...

There are so many of this type of post that I cannot keep up with posting the workaround!

[thus6436]

It seems a permanent feature now, can't choose custom delivery options, they've automatically fixed some of my listings to simple delivery!

[jaccric_94]

Same here. I wanted to re-list something and there is no longer the option to select Custom Delivery. If I want to list it now it is going to cost me £2.72 delivery instead of £1.55. A total rip off by Ebay!

[edwardian-dreams]

Your items should be  exempt from simple delivery  under 100g under £10

sewing patterns eg bring up custom delivery for me

if they don’t for you ask customer services why is it the case that you can’t 

—-

Do you wish to have a call back from Customer Services?

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

[xenavsbuffy1]

Its not, SD is now mandatory regardless of what you are selling, I was selling items under 100g which was exception come 1st July Ebay have done away with the Custom option and along with the maximum of 3 days to post its now SD or don't list 

[3942rick2005]

Use my workaround above (message 27)  to get to your required delivery method.