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Confusion regarding (horrible) new shipping and payment system

Hi. I am a small private seller. I started selling around the late half of last year, and since then I've experienced what seems like 4 different complete overhauls of the payment system in barely over half a year. The latest one, before this change now, actually worked great for me though - the payouts and lack of fees were nice.

 

The new changes seem, not only greedy with the even larger arbitrary-looking fees disguised as "buyer protection", but also horribly miscalculated and made with no knowledge of how shipping in this country works.

 

Most of my items are small, cheap things I resell, and adding tracked delivery prices to them is impractical. I ship with just standard Royal Mail 2nd class most of the time, as well as quite often International Standard to a lot of countries you could describe as "third world." 

 

As far as I'm aware, while it is possible for a postie to scan an item as delivered for 2nd class labels, with Royal Mail having its own  questionable policies and practices, cutting employee numbers and increasing workload, this is unrealistic to expect to happen on a large scale as they are not obliged to scan untracked items even with the "Please scan upon delivery" stickers I have started attaching to orders. Same thing when I'm shipping to countries like Bangladesh or Nigeria, where Tracked shipping is 3 times more expensive than standard, and is more than the item itself.

 

This is a problem: with the new eBay policies saying that you get paid only after the item is marked as delivered; I couldn't find any information there on if you get paid even if it isn't, and if there is, I assume it's quite a long period and may require buyer reviews.

The problem is shipping label numbers generated on eBay get automatically added to the system as tracked services, even if they are not, so it seems the 14-day payment for untracked items rule does not apply.

 

I have about 10 of these orders in the mail just now, does this mean I'm just going to have to reach out to every buyer and pray in my hopes and dreams that they decide to write a positive review for me to get paid? Or am I going to have to wait ≥ a month, or contact eBay support with proof of postage?

 

I sell items for which eBay is really the only platform, especially for international customers, so I have no choice but to use it. If this tracked rule nonsense works as impractically as it seems to I might have to switch to generating labels off-site on Royal Mail Click&Drop which is incredibly inconvenient, or go buy a sheet of 2nd class stamps at the post office and ship old-school like that. I would really like to actually get paid for my travelling items though, and within a reasonable time.

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Confusion regarding (horrible) new shipping and payment system

Another change today to add to all the confusion. 

Message 21 of 31
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Confusion regarding (horrible) new shipping and payment system

And it will get worse, Ebay have trawled us all in with free to sell, and a we all suspected will get their money back one way or the other. Too Greedy.

 

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Confusion regarding (horrible) new shipping and payment system

Agreed, ebay have taken their greed to the next level recently:

 

  • Buyer Protection Fee – a total lie, they are just pocketing the money.
  • Holding private sellers money - earning interest/investing.
  • Simple Delivery - once mandatory ebay will make money on every postage label for every item sold.
  • Hiding listings - ebay are hiding sellers listings so they have to pay to make them visible again.
  • Disabling the invoice facility - buyers are forced to pay BPF on each item so no combining orders now.
  • They make the buyer pay higher postage if a seller only offers one carrier.
Message 23 of 31
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Confusion regarding (horrible) new shipping and payment system

Just sold item they Is no were that you can get collection by posty  so now I have to take to a post office WHO get no money out of this system ebay forced on us ??? can you imagine post office being interested in your drop off if there is no profit for them /// just what are they doing to RUIN a perfectly good working system . When sellers can not CHOOSE there own way to post there items// its getting like a dictatership 

Message 24 of 31
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Confusion regarding (horrible) new shipping and payment system

It gets worse, ebay are charging more than post office. Tracked 48 with post office is £3.29 for 2kg  with cover upto £150 so how is it ebay charging more, on top of that you now have to pay also insurance. 2 times I been caught out where ebay generated a label with underpostage PAID. I had to put new label on yet ebay KEPT MY POSTAGE PAID AND WILL NOT REFUND. Sent from my Galaxy
Message 25 of 31
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Confusion regarding (horrible) new shipping and payment system

You can book collection on the Royal Mail website/app once you have generated the label. 

Message 26 of 31
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Confusion regarding (horrible) new shipping and payment system

Items sent using Simple Delivery are covered by eBay against loss/damage in transit up to £750 so there is no need to buy any additional insurance. 

Message 27 of 31
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Confusion regarding (horrible) new shipping and payment system

But does that include things on evris non compensation list?

this is a question that should have been asked in todays community team chat when they said items lost or damaged in transit will be fully covered for both buyer and seller 

 

Elsewhere We are told if you’re item is on restricted lists (ie breakables and others) you will be able to use custom postage instead of SD

we will have to wait and see 

there’s so many  things on those lists custom postage will be available widely then ? Need to see with my own eyes after the 15th

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Confusion regarding (horrible) new shipping and payment system

Booking a collection is no good to me what so ever. Everi the nearest drop off is 8 miles away. Our post delivery is so unreliable some times we don't have mail till 1pm. I have not got time to wait for for possible collection. Ebay will learn the hard way. If it's not broken don't fix it. This is another way for ebay to make money like this buyer protection lark. REALLY ANOTHER way to make money. There gonna be so many accounts closed. Ebay gonna lose millions. Sent from my Galaxy
Message 29 of 31
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Confusion regarding (horrible) new shipping and payment system

You got to get item boxed and weight exactly right. They will not refund post errors. Sent from my Galaxy
Message 30 of 31
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Confusion regarding (horrible) new shipping and payment system

I wonder why the powers that be are just looking on reading these forums and NOT doing a day long community team chat to answer all questions or more announcements seeing as hundreds of people are so confused about so many thngs

its a bit macabre 

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