Collection 6-Digit Confirmation Code?

[cke786]

Just had a sale where the item is too big and fragile to send via courier, so had set listing to collection only, the buyer has been and gone, so I was left to mark the order as collected, but up popped a message I haven't seen before, asking me to "Enter the buyer's 6-digit code, located in their confirmation email".... wut?

When did they introduce this feature? My previous Collection Only sale didn't ask me for this, I haven't seen any announcements, the only recent one I see is about changes to payments for collection only items, but nothing about a new collection code.... it'd be great to know about these things before hand!

[18728mik]

I'm another long term eBayer who was unaware of this rule, don't remember it being mentioned previously. Buyer collected £200 item yesterday and not until the message popped up later on my account did I realise that I should have asked for a code. It's gone from being 'buyer beware' to 'seller beware', but of course if you don't know better you're in the mindset of thinking, well he's paid already so no problem handing it over.

He's not responding to messages so will just have to hope..

[*vyolla*]

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@18728mik wrote:

I'm another long term eBayer who was unaware of this rule, don't remember it being mentioned previously. Buyer collected £200 item yesterday and not until the message popped up later on my account did I realise that I should have asked for a code. It's gone from being 'buyer beware' to 'seller beware', but of course if you don't know better you're in the mindset of thinking, well he's paid already so no problem handing it over.

He's not responding to messages so will just have to hope..

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eBay used to allow cash on collection, so being in a potential position of having to prove that the buyer had indeed collected their item was never an issue. The payment couldn't be reversed.

It would be good if eBay could have a message appear when a collection in person listing it set up directing the seller to the guidance page featuring the code info.

[books1ecb]

I'm finding a lot of recent EBAY innovations problematic - such as their
simplistic delivery which offers no choice, not even to combine shipping
and opt for expedited, and the new buyers fee for UK only.