Buyer protection fee, bidder in Australia, address in UK

[emw-designs]

A buyer in Australia has won two of my auctions and asked for an invoice for combined postage to a UK address. I didn't realise that they were in Australia until the invoice request from them redirected me to the Australian site, then back to the UK site to send the invoice.

I was about to send an invoice when I realised there was no buyer protection fee included on the invoice. Does anyone know if they would have to pay this in addition to the amount on the invoice or will ebay take it out of the price of the item, meaning that I would pay it? Or can they just get out of paying the buyer protection fee altogether, even though it's being sent to a UK address?

[wyntersemporium]

Is this going to an ordinary address in the UK or a shipping forwarding address like Amex .

if in uk think there would still be the BPF.

i personally don’t have the BPF being a business. 

[*vyolla*]

They wouldn't be subject to the buyer protection fee if they purchased via their home site.

[emw-designs]

Thanks for the reply. It's an ordinary UK address. The same buyer won another of my auctions last week, sent to the same UK address, and that order had the buyer protection fee added as normal.

[fargvs]

Buying using an Australian registered account and sending to a UK address May trigger an additional 20% VAT Import levy? >

https://www.ebay.co.uk/help/buying/shipping-delivery/changing-delivery-address-method/international-...

[*vyolla*]

@emw-designs It doesn't matter where the item is being sent.

If a buyer in Australia is logged into their home site and buys your item, then they won't pay the Buyer Protection Fee. It's only on the UK site.

If they log into the UK site and make the purchase, they'll be charged the fee.

[emw-designs]

I just checked their previous order, and I was wrong - they didn't pay the buyer protection fee for that either. I thought they had, because on the sold screen it says that the item sold for £5.20 including 89p buyer protection. But if I look at the actual order, they only paid £4.31. I didn't notice because obviously I don't get the 89p even if they do pay it.

That seems a bit unfair on the second highest bidder, who was willing to pay £5. They should have won the auction. Ebay is unfairly penalising UK buyers, buying from UK private sellers in favour of buyers from other countries who have a relative or friend in the UK to ship the items to. Or people who set up their account in another country and now live in the UK.

Do you know how I can stop my items from showing on the Australian site? I only ship to the UK, so they shouldn't show on other sites anyway. I had no idea they did until today.

[*vyolla*]

Block any countries or regions that you don't want to ship to here:

https://www.ebay.co.uk/ship/prf

Set your Buyer Requirements with this page, tick the box that says 'Block buyers whose primary delivery address is in a location I don't post to, then the box that says 'Apply above settings to active and future listings', then click on the tiny Submit link, bottom left of this page:

https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

Once you've done that, if there's no postage price and method to their country, it blocks bidders.

This will only be applied to any fixed price Buy It Now listings you have up and running, it will not be applied to Auction style listings that are currently live, only to future ones.

However, if you have an international buyer that has their delivery address set to a UK freight forwarder then they'll still be able to bid/buy.

[wyntersemporium]

If you want to sell abroad why not use eBay’s Global Shipping Programme. Easy to use you send your item tracked to the Lichfield Hub and then they do the rest. 

[emw-designs]

I've just checked my settings on your first link. It says that I've excluded 219 international locations.

I'd already ticked the box that says 'Block buyers whose primary delivery address is in a location I don't post to'. 

I was enrolled in the Global Shipping Programme though. I've now opted out of that as there doesn't seem to be any point in it if I only ship to the UK.

[emw-designs]

I don't want to sell abroad. I'm a private seller and I'm just trying to get rid of some things I don't want. I don't want this complicated with things like international shipping rates and customs declarations.